FBC


UPFRONT» Q&A Q&A


How has your staff training changed and improved over the years? What aspect of your current staff training do your employees find especially helpful/important?


Sherry Miles


standards, help us hold a position as a leader in the fitness and recreation in- dustry. It’s our people that make the difference! HSG has always been committed


to the continuous improvement and growth of our staff. This commitment can be a time-consuming endeavour, but we believe success happens by de- sign and not by chance so the invest- ment has been well worth the effort. In 2008, we performed a thorough


years. The development of our staff is crucial to our operations and has significantly evolved with changing times and trends. We discovered long ago that employees who are compe- tent and on top of changing industry


H 10 Fitness Business Canada March/April 2018


ealth Systems Group (HSG) has been in the fitness, recreation and wellness business for 40


review and audit of our staffing pro- cedures, including recruiting, hiring, onboarding, training, recognition and performance. The objective was to en- sure that a consistent application of best practices applied across all our 55+ projects nationwide, which range in size from 1 to 250 employees per site. The review resulted in the develop-


ment of standards and resources that can be tailored in a variety of ways to


suit specific project needs, for both our management and consulting cli- ents. As a result, we updated and en- hanced our staff training modalities to include: • an online staff portal that provides a comprehensive library of tools and resources


• live individual and group training workshops


• independent study • virtual training (webinars, telecon- ferences, shared drives and learn- ing platforms)


• peer sharing (staff blog, staff news- letter and networking meetings)


• financial support to pursue exter- nal professional development


• a mentorship program Our staff training approach con-


tinues to evolve to meet the changing needs of our employees. We strive to provide timely access to updated re- sources through a variety of learning modalities and technologies.


Sherry Miles Health Systems Group director of operations, Ontario Region www.healthsystemsgroup.com


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