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APPOINTMENTS & NEWS; BATHROOMS & WETROOMS 19 The customer always comes first


Designer Contracts has launched a Customer Service Charter, believed to be a first within the industry. Since the launch of the Home Builders Federation (HBF) annual customer satisfaction survey, carried out by the HBF and the National


Housebuilding Council (NHBC) each year, significant progress has been made by the industry to deliver exemplary levels of customer service, with Designer Contracts generally considered a leading example. The new Customer Service Charter sets out its mission, commitment and processes to give guidance on how to deal with issues quickly and effectively. The detailed flow charts ensure that from notification of issue through to contact closure, every consequence is covered.


01246 854577 www.designercontracts.com Tackling air quality reaps rewards for Vent-Axia


With air pollution rising up the agenda in the UK, Vent-Axia, is delighted to announce it has reached the final at two major industry awards with its Vent-Axia Pure Air, an innovative air filtration system. Designed specifically to improve indoor air quality


(IAQ), the Vent-Axia Pure Air has been shortlisted in the ‘Commercial/ Industrial Ventilation Product of the Year’ category at the HVR Awards and in the ‘Commercial Product of the Year’ category at the Electrical Industry Awards. With a growing body of research pointing to the health implications of poor IAQ in both domestic and commercial buildings, Vent-Axia has set the benchmark for high-level filtration with its Pure Air.


0844 856 0590 www.vent-axia.com


Designed For All


House builders and developers reputations rely on building quality homes that exceed expectations. Whilst maintaining a long term quality reputation. Exceptional design,engineering and overall quality make theTerrier perfect for all your new build developments.


A leading trade wet room supplier High quality products Next day delivery Fantastic customer service Huge range including -


The Only Choice


• Ergonomic design • Chrome accent ring for décor style appeal • Enclosed and efficient design • Terrier performance compliance to Building regulations and proven energy saving


• Dynamic colour visual settings • Smooth operation – intuitive settings • 33% Hysteresis reduction


wetroominnovations@hotmail.com Contact us for your free


brochure/price list Tel 01629-815500


For more detailed information: FREE PHONE 0800 156 0010 email: uksales@pegleryorkshire.co.uk www.pegleryorkshire.co.uk


WWW.HBDONLINE.CO.UK


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