A new standard in field data collection & reporting Steve Caunce Ltd.


Steve Caunce Limited are Environmental and Industrial Drainage Specialists with 30 years’ industry experience offering nationwide UK drain unblocking and sewer clearing.


Their main client base is with high profile commercial property management companies, managing agents and property maintenance companies who have high expectations and requirements.


Clients include Savills, Workman, Broadgate, MSL, Derwent Estates, Ryan Electrical Systems, Colliers International.


Could you summarise the initial business


case for procuring eviFile? We wanted to invest in updating our technology to improve efficiency and to revolutionise our customer reporting and quality processes.


As part of our work, we carry out comprehensive site audits in order to identify exactly where work needs to be carried out. We also identify other defects so that these can be remedied before they need major and expensive corrective work.


We wanted to find the most up-to-date, efficient and cost-effective mobile reporting solution, so we reviewed a range of options. We selected eviFile because of its accuracy and the way it makes data capture and reporting so easy.


What benefits have been derived from


using the eviFile software? Because an eviFile records absolute proof of work done it demonstrates to clients that we are confident in our services. This transparency combined with our now best-in-class client reporting has already resulted in us winning new business.


Clients also really like the eviTrack functionality because the snail trail on a map gives them visual evidence we have physically walked the site to fully audit and report its condition.


The greatest thing though is the real-time transfer of highly accurate information. We used to have a lot of back-and-forth phone


calls, e-mails and paperwork, now we can access all of the information within eviFile.


Overall, eviFile has revolutionised our tendering, quoting, invoicing and reporting and our clients see that we are moving forward technologically and that we are committed to delivering better service.


How would you describe your experience


using the eviFile solution up to this point? Our experience has been working very well for us. We have been working with eviFile to tailor the system to our requirements and find the company to be very helpful.


Since implementing eviFile we have created over 5000 audits through the system and we can now quickly convey highly accurate information to our customers and repair teams.


Would you or have you recommended


eviFile to other organisations? Yes. Many businesses struggle to accurately report on progress, finished work and repairs so you can get paid and avoid dispute. Over the years, a lot of good businesses have suffered due to a lack of a similar tool.


Personally, I believe the more of our network of companies that use solutions like eviFile the more efficient and successful we will all be.


Andy White, Senior Manager, Steve Caunce Ltd.


To discover more or view a live demo get in touch:  www.evifile.com  07777 660 603


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