Rosalyn Vann-Jackson ASSISTANT DIRECTOR OF TRANSPORTATION, BROKEN ARROW PUBLIC
SCHOOLS (OKLAHOMA)
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A human resources background lends Rosalyn Vann-Jackson a unique perspective on student transportation. “The transition was simple,” she
explained. “In both organizations, you benefit greatly from how much you care.”
She is also skilled in the practical day-to-day operations that
are required to run a school bus operation. During her eight- plus years as assistant director of transportation at Tulsa Public Schools (the state’s second largest school district), and her almost three years in her current position at Broken Arrow (the state’s fifth largest district), she has worked in fields as diverse as special needs coordination, routing, GIS analysis, budget analysis, parts and inventory management, supervising dispatch, student management and fleet oversight. “What I love about pupil transportation is that you have the opportunity to provide 360 customer service. I try to think less of what I need from people and more about what they need from me,” she shared. A successful operation, Vann-Jackson revealed, begins with treat-
ing drivers, aides and mechanics right and using data to improve safety. This encourages transportation staff to take ownership and extend the same customer service to students and parents. “Rosalyn has such a way with people,” shared Chief Operating
Officer Michelle Bergwall. “She handles all situations with grace and professionalism.” Vann-Jackson dedicates the same thoroughness to both the
internal and public-facing aspects of the district’s school bus operations. Broken Arrow Transportation Director James McNabb praised her process-oriented, data-driven way of decision making and credited her with being “instrumental in improving the culture inside transportation.” Meanwhile, Director of Public Relations Charlie Hannema expressed his gratitude for the “honesty, integri- ty and transparency” Vann-Jackson provides the community. In 2014, she both served as president of the Oklahoma
Association for Pupil Transportation, and was named its Administrator of the Year, an honor she received again for the 2017-2018 school year. She also served on the general operations writing committee for the National School Transportation Specifications and Procedures manual that was adopted in November 2015, and on the awards committee of the National Association for Pupil Transportation.
STN received a total of 68 Rising SuperStar nominations from readers. Visit
stnonline.com/go/rising2018 to see the full list. Congratulations to our 10 finalists, and to all of this year’s nominees! Te industry wouldn’t be the same without you. Tanks for all you do!
48 School Transportation News • OCTOBER 2018
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