TECHNOLOGY
Jason Holland, product editor:
jasonholland@spabusiness.com
PART FUNCTIONALITY FOCUS
Every spa software solution has its own traits, quirks and advantages. We asked a number of CEOs to pick out what they consider to be their system’s top module
Damien Tamisier Chief executive officer Dimmbizz &
xPlanOnline.com
What’s your top module for spas? Our new automatic yielding module is one of the most important aspects of xPlan and will set a new trend in the spa industry.
How does it make life easier for spas? It will enable spas to emulate the complex fluctuating pricing structures in the flight and lodging industry – a sales technique which I think the spa industry will embrace to boost their revenues. Imagine that you can win a minimum of one dollar on average per treatment or activity, only by using an automatic yielding system. Multiply it with your number of activities and you have a profit.
What are the key features? Spas start by analysing their KPIs, then they can configure their business rules and xPlan will do the rest seamlessly. The rules will be applicable to any channel – walk-ins, online bookings, mobile users or even external distribution.
xPlan’s automatic yielding
module will enable spas to emulate complex, fluctuating pricing structures
How do spas use it? After using it a while, they’ll notice a new trend in their business: guests switching from last-minute to early bookers, which brings three major improvements. First, by educating guests to book earlier, xPlan is able to optimise resource planning and spas are able to manage risks better. Second, by working on yield management, xPlan is able to increase average revenues. The third improvement is that even ‘super- last-minutes’ will be manageable.
Spa-kit.net keyword: Dimmbizz 2
Malcolm Rennie Managing director Concept Software
What is your top spa module? Concept Business Intelligence (BI) is a dynamic analytical tool aimed at providing customers with a simple but effective method of extracting valuable information contained in the core Concept applications for business analysis.
How does it make life easier for spas? It has functions to extract, transform and load data from one or several combined sources. Users quickly find the information they seek and have the ability to distribute it with colleagues via integrated reporting capabilities, printing, or full integration with Microsoft Office. Thanks to its
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graphical and colour coded interface, Concept BI has simple operational procedures and is easy to learn.
What are the key features? It’s available on iOS or Android platforms and spas can create or design benchmarks or KPIs that fit their operational needs.
It makes it easier to spot business trends or
differences, and gain insights into patterns of use
How do spas use it? The Pickup Analysis KPI is increasingly important and enables forecasting and analysis of potential revenue. Also, comparative analysis means users can now easily compare and interact with multiple different views or selection states of the data. This makes it easier to spot business trends or differences, and gain insights into patterns of use, opportunities and threats and relative performance.
Spa-kit.net keywords: Concept Software
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