news update Rachael McCrory of Hyatt shared data
Hyatt reveals KPI spa benchmarking fi gures
The average treatment spend per guest at a Hyatt spa in Asia last year was €107 (US$122, £78) and revenue per treatment hour was €35 (US$40, £26), it was recently revealed at a London conference. Rachael McCrory, director of spa at the Andaz Tokyo & Grand Hyatt Tokyo, was one of fi ve operators who shared their KPIs. She also said average therapist utilisation was 42 per cent and that capture rate is 3 per cent for hotel guests, but much higher for local users (24 per cent). Read more:
http://lei.sr?a=v3U6Z_S
Native tribe buys Canadian hot spring resort The hot springs enter the resort’s systems at about 47˚C and are cooled to 42˚C
Family-owned Ainsworth Hot Springs Resort in British Columbia, Canada, has been sold to the Lower Kootenay Indian Band (LKB) – a tribe that has a history with the site dating back hundreds of years. Ownership changed hands in April and while there are no immediate changes planned for the wellness resort, LKB will be investing in capital improve- ments in the near future, according to the band’s chief Jason Louie. One of the goals for the new owners is to work
The resort will be built on Moucha Island
Ethiopian spa resort fi rm expands into east Africa
Ethiopia’s Kuriftu resorts, is to con- struct a 128-key hotel – with a spa and two pools – on Moucha Island near Djibouti in an attempt to estab- lish the brand in east Africa. Boston Partners, the owning com-
pany, was founded by Tadiwos Belete who ran two upmarket hair salons in Boston, USA. After 23 years, he retuned to Africa to set up a success- ful day spa in Addis Ababa before going into the resort business. There are six Kuriftu resorts in Ethiopia and other sites may follow in Tanzania and Kenya after the one near Djibouti. Read more:
http://lei.sr?a=j7b3S_S
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closely with Ainsworth area residents and continue to build relationships to strengthen the area’s tourist economy. Located 22km south of Kaslo on the
west shore of Kootenay Lake, the 41-key resort has been family-owned since 1962. The new owner, LKB, is one of four Canadian and two USA communities that comprise the Ktunaxa Nation. Lower Kootenay, also known as Yaqan Nukiy, is located in Creston Valley, British Columbia, and has a population of about 250. Read more:
http://lei.sr?a=F2j3V_S
Irish Galgorm Resort investing €5.5m in spa village
Work is underway on a new spa village at Northern Ireland’s Galgorm Resort. Up to €5.5m (US$6m, £4m) will be spent on doubling the size of the existing spa to 75,000sq ft and adding extra facilities such as a healthy eatery, a hydro pool, and a snow room and sanarium by Klafs. These will con- nect to an outside area with a riverside sauna, hot tubs and a relaxation orangery. Meandering pathways, secluded time-out spots and gardens complete the communal village setting. Paul Smyth, MD of Galgorm says it: “will become an awe-inspiring space, where staying overnight or just visiting for the day will be a relaxed, informal and friendly experience to savour.” The owners have worked with spa con- sultant Jennifer Gorman on the project.
The existing spa will double and merge indoor and outdoor areas to create the village
The spa village is part of a wider €21m (US$22m, £15m) expansion which includes 48 new bedrooms. Work is sched- uled for completion by September 2015. Read more:
http://lei.sr?a=X4r5Q_S
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