A DECADE OF GROWTH


cargo


super market


T


ell us about your plans f U.S. mark


et?


As a near-term plan we are considering increasing our presence on the U.S. market by upgrading our current service to/from Chicago to daily in 2014. Based on our customers’ reaction to the introduction of Dallas into our network, I would say that this market is rather underserved by main- deck cargo operators and we see pretty stable demand to both Europe and Russia, so we are considering options to enhance


‘W


or the


leading market players. We are also a member of Cargo 2000 and are adopting its quality management system.


ABC is a member of TAPA and the Cool Chain Association and puts great emphasis on security and the safe delivery of temperature-controlled cargoes. We have created a system to control the safety of cargo at each stage of transportation. In addition, we have developed additional safety and security measures at our hub in Moscow.


market by upgrading our current service to/from Chicago to dail


e are considering increasing our presence in the U.S. y in 2014.’


our service there as well. We are now offering a direct cargo link from Frankfurt to Chicago and will have the Chicago- Frankfurt cargo service starting from the winter schedule. In the mid-term we are evaluating opening new stations in the USA to increase our presence in this important market.


What can you tell us about ABC’ perf


ormanc evels? e l


Quality is one of the main priorities of our company. Last year we successfully passed the IOSA audit that confirmed our compliance with the International Air Transport Association’s Operational Safety Audit (IOSA). Obviously, one of the main quality indicators of any airline is the on-time delivery of cargoes and as I said earlier, Delivered as Promised is now averaging 78% which is at the level of the


s


Ar pr


e you l ooking at devel oduct range?


Our advanced Boeing fleet allows us to transport any types of cargo. Special cargoes are currently around 8% of our business and around 5% is temperature- controlled. Flowers are big business for us into Russia because of the unfavourable climate and growing conditions in Siberia and the Far East and we have proven our expertise in handling these highly perishable cargoes. Pharmaceutical products currently only make up about 1% of our total volume but we see a lot of growth potential in this market and we are technically ready to provide our customers with ‘active’ temperature monitoring for pharma shipments.


Is ABC l allianc


ooking to establish partnerships/ es with other airlines?


oping a branded


Naturally, we are open to cooperation with other industry experts in order to develop the most efficient and competitive product for our customers and we are working on some strategic partnerships, not only with airlines but also other service providers. Our criteria is to find partners that add value in terms of developing our route network as well as in terms of increasing the quality of the product for our customers.


What is your message to customers f their support during ABC’


or s first 10 years?


We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. Your continued support is vital to our growth and we will do our very best to continue to meet your needs. And, we are looking forward to serving you for many more years to come!


In terms of business devel s ‘car


ering to ABC?


opportunities, how important is V Dnepr’ off


go supermark


opment et’ servic


olga- e


The ‘cargo supermarket’ service offering allows us to combine the most suitable and cost efficient air logistics solutions for each shipment, using either Volga- Dnepr Group’s air charter or scheduled cargo services. One of the best examples of this was our support of the 2014 Winter Olympic Games in Sochi where we used the combined capabilities of Volga-Dnepr, AirBridgeCargo and Atran to provide the best solutions for customers.


Normally, the majority of freight shipments for Sochi would be transported to Moscow and then trucked to Sochi but this involves


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