THE WEIRS TIMES & THE COCHECO TIMES, Thursday, June 14, 2012 We’ve got the ingredients for Good Health! Nutrition Center Lakes Region


    


    


 www.LakesRegionNutrition.com


by Mal Fuller Contributing Writer


Just in time for this


writing, I have received my reply from the folks who make the Hungry- Man Dinners. You may recal l that I wrote to them to complain that I thought that they having sent me a coupon good for just one replacement dinner was a poor reso- lution to my complaint. They sort of agreed, as you can see for yourself in the following letter, which, while it begins with their customary first sentence, it does then press on to address my complaint about their inadequate compensa- tion. Here’s what they wrote:


“Dear Mr. Fuller: Thank you for taking


the time to contact Con- sumer Relations regard- ing your recent purchase of Hungry Man Salisbury Steak Dinner. Please be assured that the experi- ence you shared with us does not meet the High Qual ity standards we have for all of our prod- ucts. It is customary to re-


place product for product. You had only one dinner that was unsatisfactory and we replaced one din- ner as our guarantee states. I have taken the liberty to send you ad- ditional coupons as a good will gesture to a loyal customer. It was not our intention to make you feel slighted in any manner as we take great pride in the quality of our products and ensuring consumer satisfaction is


Diablo would like to say “Hi” to his Weirs Times readers, and to report that he is still doing well on his diet, which his veterinarian at Meadow Pond Animal Hospital in Moultonborough put him on a little over two weeks ago.


our greatest concern. We are always grateful when loyal consumers such as you take the time to com- municate their experience so that we have the op- portunity to investigate. In closing, please ac-


cept the enclosed com- pensation. I do trust that your next experience with us will be a positive one.


Sincerely,


Denise Lightfoot Consumer Relations Representative


Reference #: 9472277” The preceding letter


makes clear that work- ing for the Hungry-Man Consumer Relations De- partment only requires that you memorize just a few redundant phrases which you can then re- peat and combine into a response for almost any complaint you might have to answer on behalf


of Hungry-Man! It takes Diablo several weeks to schmooze me as much as Denise Lightfoot did in just one short letter! I got some reader feed-


back today about the ever shrinking product packaging we are being subjected to. One reader writes: “Greetings First of all, your column


is about the only reason I pick up the Weird [sic] Times Second, with regard to


your critiques of what- ever – keep up the good work – Give em hell!!! My pet peeve – for some


time – is ice cream pack- aging – for decades one picked up a half gallon of ice cream for the family. Then a few years ago, I realized the box was not a half gallon any- more– it was 1.75 Quarts – same price or higher than before – then, more See RAMBLING on 12


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