NEWS
blended airfoil technology. Hartzell manufactures these blades using a combination of revolutionary machining centers and robotics. One of the launch platforms of the original Hartzell two-
blade compact aluminum propellers in the early 1960s was the Mooney M20C. Through the decades, the M20 airframe was improved with the addition of metal wings, generations of avionics, fuselage stretches, increased gross weights and more horsepower. Through most of these changes, the Hartzell compact
aluminum propeller was standard or off ered as optional equipment. Beginning in 1955, until production ceased in 2009, more Mooney airplanes were factory equipped with Hartzell propellers than any other prop. During recent years, Hartzell Propeller has off ered high
performance two- and three-blade propellers on various Mooney models as operators upgrade the props on early model M20 aircraft through Hartzell Propeller’s Top Prop program. For more information, visit
www.hartzellprop.com.
GULFSTREAM OPENS ASIA CUSTOMER SUPPORT CONTACT CENTER
Gulfstream Aerospace Corp. has enhanced its commitment to operators based in and traveling through the Asia-Pacifi c region with the opening of an Asia Customer Support Contact Center in Hong Kong. The center is located at Gulfstream Product Support Asia headquarters in Tung Chung near Hong Kong International
Association Management • Legal Services • Management Services
Public Policy Advocacy • Lobbying Policymakers • Managing Grassroots Campaigns • Producing Comprehensive Legislative Materials • Analyzing Legislation • Working with Coalitions to Strategize and Implement Joint Advocacy Campaigns
Regulatory Counsel • Regulatory Integration/Rulemaking Proceedings • Management of Certification Projects • Ensuring a Professional Relationship with the FAA • Legal Opinions • Enforcement Defense • Private Company Training • Independent Regulatory Compliance Audits • Internal Company Investigations • Aircraft Accidents and Incidents • Drafting of Company Manuals and Related Procedures
• Review of Contracts 05 2014 48
Airport. It supplements Gulfstream’s already considerable service and support presence in the region, which includes Paul Lu, director, Customer Support Asia; James Liang, regional sales manager, Product Support Sales Asia; Alex Law, Computer Maintenance Program (CMP) analyst; Ka Ming Lau, Materials distribution manager; Kun Wu, Materials lead; and three fi eld service representatives. The Asia Customer Support Contact Center will initially focus on over-the-counter sales and warranty support. Technical Operations personnel, to include avionics/ electrical and technical/mechanical systems specialists for all Gulfstream models, will be added later this year. “We chose Hong Kong for our Asia Customer Support Contact Center because of its central location in the region and the resources we’ve already established there to help customers,” says Mark Burns, president, Gulfstream Product Support. “It’s where we monitor our Asia-Pacifi c fl eet, which has grown to more than 230 aircraft.” Customers can reach the center in Hong Kong by dialing +1 912 965 4178 and selecting the “Asia” support option. Business hours are 9 a.m. to 6 p.m. local time, Monday through Friday. Calls during off hours go directly to personnel in Savannah. “Our staff in Savannah and Hong Kong has the
experience and technical knowledge to handle urgent issues, including airframe, systems, parts and maintenance needs, and our CMP analyst in Hong Kong will gradually assume responsibility for a number of Greater China-based
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