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the boat a little – maybe a lot. Tranquility is nice but you will not get anywhere without wind. What if we instilled a habit instead of compliance? That

would also work, but habits require triggers to initiate, a commitment by the initiator and typically a reward for success. That’s a lot of work for management. If you want to go for a run every day in the morning you can set your running shoes out next to your bed. When you wake up the shoes are staring you in the face, time to run. This is the trigger. You go for your run and when you come back you have a nice relaxing cup of coff ee or piece of chocolate. You treat yourself to a reward. The length of the run is immaterial at the moment. Concentrate on one item at a time, fi rst is to get you out running. As time passes the reward is no longer required as the accomplishment of fi nishing a run turns into the reward. Lastly you can remove the trigger as it is engrained to run every morning. Without it, you feel something is missing. How many times have you gotten into your car then arrived at your destination but can’t recall the action of putting on your seatbelt. You know you did it but you can’t remember the act of buckling up. This is a habit. You would notice not doing it; rather the act of doing it.

I need to go back to the Yin/Yang thing

again. The problem with habits is that you can establish bad habits as well. Practice makes permanent, not perfect, unless you practice perfection. Pursuing perfection is typically met with disastrous results. When things change you have to unchange your current habit and then reestablish a new habit. Getting harder isn’t it? So compliance is good but not great; habits are problematic and commitment is better but fl awed. What are we to do? Go for better but fl awed and work on the fl aws by allowing open mindedness and freedom to comment and bring up issues without fear of reprisal. Let those that are involved discover the fl aws, work to resolve them and support their eff orts. “Mistakes are the portals of discovery.”

James Joyce Irish author 1882-1941. Now let’s see if I can do to your concept

of motivation. How is management supposed to motivate without a carrot and cattle prod?

Whoops out of time, see you next time

for “Demotivated Motivation” or “I hit my thumb with the hammer just like this. Ouch. Did it again.” ph. 1.888.888.5593 (USA)

ph. +1.316.733.7576 (International) 05 2014 31 SWA_AD Deliver_DOM.indd 1 9/12/13 12:01 PM


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Patrick Kinane is an FAA-certifi cated A&P with IA and commercial pilot with instrument rating. He has 50 years of experience in aviation maintenance. He is an ASQ senior member with quality auditor and quality systems/organizational excellence manager certifi cations. He is an RABQSA- certifi ed AS9100 and AS9110 aerospace

industry experienced auditor and ISO9001 business improvement/ quality management systems auditor. He earned a bachelor of science degree in aviation maintenance management, a master’s of science degree in education, and a Ph.D. in organizational psychology. Kinane is presently a senior quality management systems auditor for AAR CORP and a professor of organizational behavior at DeVry University.


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