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After the event… Bringing you news of the claims sector's achievements and events


Winn Solicitors recognised for work with deaf clients Bott & Co launches appeal to attract delayed passengers


Bott & Co has launched an appeal to encourage some of an estimated 132,500 passengers to come forward and claim compensation for having had their flights delayed or cancelled. Following on from winning an award for Excellence in Business


Winn Solicitors has been accredited for its work with customers who are deaf or hard of hearing. The national road traffic accident compensation specialist has


been awarded the Louder than Words accreditation by leading support authority Action on Hearing Loss. Louder than Words is a nationally recognised best practice


charter put in place for organisations looking to provide a comprehensive service for clients who are deaf or hard of hearing. The stamp of approval recognises a number of key measures


installed by Winn which ensure clients with hearing difficulties receive the same level of service as anyone else. These include a text relay initiative which is run by highly trained staff, loop systems that aid the hard of hearing and access to external experts with British Sign Language (BSL). Jeff Winn, the managing director at Winn Solicitors (pictured),


said that the firm had a commitment to ensure that all its clients were able to access the same standard of care. “We have strived to put the tools and support in place to make


road traffic accident compensation claims easier for those with hearing difficulties. Like Action on Hearing Loss, we believe in a world where hearing loss doesn’t limit or label people,” he said. Louder than Words spokesperson Dominic Stephen said: “We


are delighted that Winn Solicitors has passed and been awarded the Louder than Words charter. It’s really great to see such excellent work in practice and I’d like to say a massive well done to all the company’s staff.”


56 /Claims Magazine/Issue 11


Development and Innovation at the Law Society awards last year for its work in delayed flight compensation (see Claims issue 10 p.56), the firm has invited people who believe they may be entitled to recompense to use its online claim calculator at www. bottaviation.co.uk. The calculator allows users to check their position by inputting a flight number and their date of travel free of charge. The firm says that some £48 million in unpaid compensation


is available, meaning an average pay-out of £365 per passenger. As delayed flight specialists Bott & Co have already settled on 1,000 flights across 38 airlines, making the process a simpler one for any other passengers on those specific flights to recover their compensation. Bott & Co has said that it hopes the appeal for the remaining


132,500 passengers would help families who could benefit from the money at a time of year that is always a financial strain.


Tompsons plays Santa Staff at the Bristol office of PI giant Thompsons have brought some


Christmas cheer to underprivileged children in the city. More than 40 members of staff donated a range of toys, from


teddy bears to trucks, instead of the office’s usual ‘secret Santa’ festivities to the Bristol Post's Christmas toy appeal. The campaign was started by the newspaper to help boost Bristol Lord Mayor’s Christmas Appeal for Children. Michelle Cronin, managing partner at the Thompsons Solicitors


Bristol office, said: “It’s at this time of year, when we think about those who are less fortunate. “As a firm we are passionate about supporting just causes and


the Bristol Post’s toy appeal was something that we were all keen to contribute to. We hope that our donations will put a smile on the children’s faces when they open up their new toys this Christmas.”


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