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Contents


Contents


Features Opinion


Regulars 32


Cover interview: Neil Hudgell


12 Michael Napier and Rodger Pannone are honoured at the Eclipse Proclaim Personal Injury Awards


16 News opinion: Rounding up some of the best commentary on the topics that matter for the claims sector from the last two months


27 Kerry Underwood provides a tongue-in-cheek update on the insurance industry's monitoring of fraud


28 2013 was a year of incredible upheaval for the claims sector, but what does this year hold in store?


36


Management 42 Chris Rodgers from First4lawyers on the value of building a brand


Insurance


44 Fraudulent motor claims may still be the biggest drain on insurers, but other sectors are starting to cause just as much concern


Medical


48 Mark Bowman explains the intricacies of a case involving a transfemoral amputee claimant who required surgery outside the UK


Technology


51 Is using telematics in conjuction with in-car cameras a trend that is set to continue?


58 54


The winner of the Outstanding Innovator of the Year at the Claims Innovation Awards in 2013, Neil Hudgell has blazed a trail with his caseload purchasing vehicle webuyanyfiles. com helping his firm to expand its presence around the UK. He tells Claims Magazine about his hopes and fears for 2014.


08


News


Credit hire under fire The Competition Commission questions the standard of post-accident repairs


Focus on…


Walking the tightrope Life has become a whole lot harder for litigators following the Mitchell decision on CPR


Click of a button Dez Derry from mmadigital


explains why, far from being old hat, email marketing can really help your firm generate business


A Winter's Play Andrew Twambley


imagines what life is like behind the scenes at No.10 for Chris Grayling and David Cameron


Claims Magazine/Issue 11/ 03


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