coming up Your Community Events
Help us promote your event by sending event details in advance. Please send event information to Jennifer Boling/Inside Your Co-op/ PO Box 758, Hugo, OK 74743; or e-mail info to
jboling@choctawelectric.coop.
Events and dates are subject to change. FEBRUARY
2
14 16
MARCH 10
Groundhog day Valentine’s Day
CEC Predator Hunt Survey Says Co-ops are Tops T Daylight Saving Time begins
16-Apr 27 New Harmonies-Celebrating American Roots Music Museum of the Red River Idabel,
www.okhumanities.org St. Patrick’s Day
17
22-23 29
31
Earlybird Bluegrass Festival Fairgrounds, Hugo Good Friday Easter Sunday
Birthday Greetings to CEC Employees
FEBRUARY 2 8
17 23 26 28
Darren Frazier Jerret Johnson Keith Reed
Marcia Davee Anita Bryant
Chrystal Carper
he new American Customer Satisfaction Index (ACSI) score shows high satisfaction among members of Touchstone Energy co-ops.
In the third quarter of 2012, Touchstone Energy co-ops tied their all-time high showing in the ACSI. The organization annually surveys some 70,000 consumers, gaging their attitudes toward more than 200 companies.
“If it’s in your garage, or on a shelf at home, it’s in ACSI,” noted Tim Sullivan, Touchstone Energy C&I development director.
Touchstone Energy co-ops scored an 83 in the third quarter ACSI. At the same time, the investor-owned utility average was 76, a gap that Sullivan takes pride in.
“The difference between the Touchstone Energy score and the investor-owned utility average jumped to seven points,” Sullivan said. “From a branding perspective, that’s what we
Types of filters cont’d from pg 5
“Anxiety in a man’s heart weighs him down, but a good word makes him glad.”
Solomon, King of Israel Proverbs 12:25
The most common filters use layered fiberglass fibers reinforced with metal grating. Some filters boost efficiency by using polyester fibers. Electrostatic filters are made from positively and negatively charged fibers that capture smaller debris from the air like iron filings on a magnet. No power connection is required. The HEPA filters are mainly used in hospitals and office buildings, not in homes.
Air filters are rated by a Minimum Efficiency Reporting Value (MERV). Ranging from one to 20, this scale gages a filter’s effectiveness at blocking debris. If a family member suffers from allergies, a high MERV filter keeps out excess dander, smoke, and other allergens. Generally, the better (and more expensive) filters have
6 | february 2013
mean when we say ‘the cooperative difference.’ It’s not a slogan; it’s real.”
The top utility, with an 85, was Atmos Energy, which provides only natural gas. Another IOU, Sempra Energy, was at 84. Touchstone Energy and investor-owned CenterPoint Energy were tied at 83.
“We’re third-best in the entire industry,” Sullivan noted.
Digging down into the particular questions ACSI asks, members gave co-ops high marks for value. The “value” score shot up from 77 to 81 in the past year.
“Consumers perceive they’re getting greater value and a better utility provider with cooperatives,” Sullivan said.
Satisfaction with Touchstone Energy co-ops is also outpacing some other famous brands. For example, Southwest Airlines’ 2012 score was 77, McDonald’s got a 73, and Facebook received a 61.
higher MERV scores. Usually a MERV 6 or higher is recommended.
Once you find a filter that works well in your home, be sure to keep spare filters on hand. Basic filters cost anywhere from $2 to $10; electrostatic filters may range from $18 to $25.
More Efficiency Boosters
Before warm weather hits, clean cooling system coils inside and outside the home. Leaves, dirt, and other debris gather around your air conditioner during fall and winter. They can prevent the coils from operating at top efficiency, shorten the lifespan of the unit, and hike your summer cooling bill.
For questions about your energy usage, please contact John Drake (ext. 231) or Mark Zachary (ext. 231) at 800-780-6486.
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