EXTRAORDINARY CUSTOMER EXPERIENCES | Family Serving Family Customer Service: These Associates Rock! Christine
Blakemore Western Region/ Travis AFB, Calif.
Vevelyn Costello, Gemma Goodwin and Kersten Golightly Eastern Region/Robins AFB, Ga.
❛They represented AAFES very positively.❜
Donna Worth Central Region/ Fort Leonard Wood, Mo.
❛Her team greatly improved our mission readiness and
ability to augment the active QuoteUnquote
❛Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.❜ –Ross Perot
component in a timely manner. ❜ From a customer comment written by the commander of Army Reserve drill sergeants
❛Please take time to ensure Military Clothing associates are recognized for
supporting warfighters.❜ From a captain in the New York Air Force National Guard who lives in California
their above-and-beyond manner in
Leola Terrell HQ Customer Contact Center
❛Mr. Sapp . . stated he would have given up on his order if it were not for Leola’s patience.❜
Ken Sampsell Overseas Region/Kadena AB, Japan
❛The amount of knowledge that Ken gave was invaluable towards
purchasing my mother’s gift for Mother’s Day.❜
See their entire customer comments!
Check out who won Thanks Awards and celebrated anniversaries!
Recognizing the Front Lines: Calling Out Top Associates
“You are the stars of your region. Thanks for going the extra mile and making a difference.” – Mike Howard, president and chief operating officer. Read about them!
Eastern Region
Beth Davis, Carlisle Barracks
Toshia St. Onge, Shaw AFB Dunkin’ Donuts
Margie Daniels,
Robins/Moody AFB Services
6 EXCHANGE POST | Central Region
Walter McCord, Fort Knox warehouse
Charity Shives, Fort Campbell Burger King
Rhonda Rineer, Fort Sam Houston Services
Western Region
Tina Bretz, Fort Bliss McGregor Troop Store
Jennie Wagner, Beale AFB Subway
Courtney Martin, Fairchild AFB Services
Overseas/Pacific
Patrick Goss, Camp Zama Military Clothing
Tong-ki Hong, Osan AB Popeyes
Unchong Ki, Korea Northern Services
Overseas/Europe Crystal Spohn, Belgium school activity
Willie Alexander, Hohenfels Subway
Romella Barber, Hohenfels main store
Robert Crawford
Overseas Region/ Rose Barracks, Germany
❛He absolutely made my night after a long, stressful day. ❜
JULY 2016
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