AWARD WINNERS | Celebrating associates around the world MSM/GM Conference Winners
Baumholder, Germany — Happy associates show the award they won for having Europe’s highest increase in Exchange Protection Plan attachment rates. By Maggie Conlon
Their award was announced at the recent MSM/GM Conference. Other winners for EPP attachment rates were Fort Drum, N.Y.; Fort Lewis, Wash.; Offutt AFB, Neb.; and Yokota AB, Japan.
FunFact 23.12%
Baumholder’s hike in the EPP rate over the previous year, compared to a corporate goal of 15 percent.
Los Angeles AFB, Calif. — Associates celebrate being recognized at the conference for having the highest overall MILITARY STAR® penetration rate. By Leo Aguado
Local Awards
Camp Zama, Japan — Associates celebrate winning the Director/CEO Cup for operational excellence for small stores. Read about the other winners! By Myra Dizon
Redstone Arsenal, Ala. — GM Roberto Montalvo presents
Services Business Manager Veronica Stanton with the first Exchange Services Cup for small stores. By Matthew Jones
FunFact 22%
Increase in concession income at Redstone Arsenal and Columbus AFB, Miss., that Veronica Stanton achieved in 2015 en route to winning the Exchange’s Services Cup for small stores.
Check out all the winners at the MSM/GM conference!
Grafenwoehr, Germany — General Manager Carl Carpenter (far right), presents awards to associates for an outstanding 2015 year. Carpenter gave out the awards in front of the whole team. The Associate Satisfaction Index showed that associates like to be recognized in front of peers. During his last visit to the store, President and Chief Operating Officer Mike Howard recommended the same thing. By Chris Litch
JULY 2016 | EXCHANGE POST 19
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