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Pandl: The companies that are best at implementing and using service apps have strong teams with both a vision for im- proving the customer’s service experience, and the organization- al commitment to lead internal service transformation initiatives.
These companies know that major gains in productivity and machinery life are available through ‘connected’ fi eld service systems. The fi rst and most important connec- tion manufacturers are tackling is a centralized fi eld service system that’s always connected to the fi eld—continuously communicating with fi eld technicians the information they need to complete their work, whether it’s repair, inspection, preventive mainte- nance or installation, on the fi rst visit.
The new Service Pro for NetSuite offers manufacturers and distributors cloud- based access to vital fi eld service data on equipment and machinery assets.
The second main need manufactur- ers have is a tight integration between their primary system of record—typical- ly their ERP system—and fi eld service for seamless transition of customer, parts/inventory and invoicing data. And, the most exciting connection manufacturers see is that of a fi eld service system to usage, performance and maintenance information generated by their own machines through telemat-