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many companies use internal audit- ing as a police action by one or two people from the quality department. All associates should be given an opportunity to train and qualify as internal auditors. “Management review” can be done in a team environment, but modifica- tions to the traditional review meet- ing are essential.

The Negatives of Team What about the coach that doesn’t

know how or is unwilling to let team members get involved? Te only thing that can be done is more train- ing and constant assurance their job is not threatened. If the individual cannot accept this and starts to sabo- tage the team efforts they may have to be let go. Another potential drawback is the length of time it can take to make decisions when many people need to be consulted. There are ways to help this. As stated previ- ously, only use the teams to make decisions they have true control over. This applies to work process teams and cross functional teams. If a team is formed to make a deci- sion on buying a piece of equip- ment, they do not need to re-engi- neer the entire process. A strong facilitator must keep the team on task so it does not scope creep. Be cautious of hidden agendas. Some- times members have a desire to cast off someone or make themselves

It is important to employ associates who understand the team’s goals.

look good. Facilitators training can help this.

Mistakes can and will occur. If a mistake is simple and does not have critical consequences, it is better to show the team how to turn it into an opportunity. Some people do not fit within

a team company. They simply do not have the personality and the right attitude to work within a team. The hiring process can be long and tedious to find the right person. A person can have the skills for the job but not the team or vice versa.

Patience and persistence will be needed to make sure the right person is hired. Sometimes a person gains

Mistakes can and will occur.

If a mistake is simple and does not have critical consequences, it is

better to show the team how to turn it into an opportunity.

employment and may be able to work within the culture and then does things to undermine the team. Safety, quality, environmental and human resource policies must be maintained. When every effort has been made to retain the individual and there is still not the desired response, the associate may have to be terminated. This is perfectly acceptable within the culture. Other associates will expect this from their coaches and leaders as they work to continuously improve the team and the business. Outstanding quality is a value that

many metalcasting facilities strive for but some are unwilling or unable to determine how to get there. It takes more than just developing a qual- ity “program” it takes a conscious management decision to make team management a way of life using the tools provided by many experts through the years.

Tis article was adapted from a speech delivered at the 2015 Metalcasting Congress in Columbus.

September 2016 MODERN CASTING | 27

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