AWARDS
BEST
INTERNATIONAL REMOVALS PROVIDER
GB Liners A
s client expectations and the number of relocation destinations increase, managing international removals becomes ever more challenging. It’s therefore fitting that
an award recognising the contribution of companies in this field was introduced for 2015/16 and attracted an enthusiastic response from entrants keen to showcase their offerings. The judges were seeking evidence of outstanding service to both
corporate clients and their relocatees. Our winner, independent UK company GB Liners, demonstrated this in spades. Highlighting “excellent testimonials that support the delivery of excellent customer service”, the judging panel noted that all the company’s staff were employed full time, trained at its own training centre, and undertook cultural awareness training to enable them to support international clients. GB Liners’ exceptional claims record (less than 1 per cent
of total sales and 8 per cent above the industry standard) also impressed the judges. Established in 1923, the company is still owned and run by the same family, a fact that corporate accounts manager Andy Hawtin
believes underpins its ability to provide first-rate service. “Our MD and owner, Robert Bartup, is third generation,” he says,
“placing family at the heart of our business and in the forefront of our minds when we’re handling corporate transferees. All our employees are shareholders; we don’t use casual labour, subcontractors or part- timers. Not many companies can say that.” This may be one reason for staff’s strong commitment to meeting
or exceeding the standards set out in the company manual, which they do in a number of ways. Andy Hawtin says, “We have staff who learned new languages and can now better assist our international clients, and staff who work some differing hours so that other time zones can be catered for more efficiently. “Even some of our packing crews are bilingual, and our operations
teams work hard to match crews with language skills and cultural experiences with relevant clients.” Cultural awareness is also important in enabling GB Liners’ staff
to work effectively with their internal colleagues. All employees participate in annual training and feedback sessions. Emphasis is placed not only on ensuring the business continues to grow and
46 | Re:locate | Summer 2016
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