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Opinion


Managers should work to avoid stress


Leaders and managers whose teams are under-resourced could help prevent staff burnout by behaving better. Researchers at the University of Salford in


the UK and the University of Waterloo, Canada, have just published a paper in the Journal of Occupational Health Psychology, which examined the impact of understaffing on a group of workers. The paper found that teams who were


understaffed but had a manager who took that into account suffered from less burnout than teams which were understaffed but whose manager showed less consideration. There is evidence that understaffing is


becoming more of a problem all the time but it has not been studied to a great degree before now, particularly the impact understaffing has on groups of workers. We do know that understaffing causes great stress, burnout and health problems for workers. So we thought we would take a closer look. Nearly 80% of the surveyed work groups


claimed they felt stressed by understaffing levels and that they felt this was impacting on their work performance. There are some very important lessons to


be learned from our study. We found that there was an issue with managers and the way they reacted when faced with understaffing. They would react in a more emotional, empathetic way when their teams lacked technical expertise. But when they simply lacked the numbers


of staff to get a job done they reacted differently, with less empathy, and this resulted in more stressful situations for their employees, potentially leading to lower productivity and other issues associated with a stressful work environment such as increased burnout. The company will suffer in the long run, as staff go on sick or leave.


Professor Kirk Chang University of Salford Business School


All-new event goes live for the industry


Excitement was mounting as


CCRMagazine as went to press, with only days to go until the arrival of the ‘Revolution in Events’, with CCRInteractive: the Conversation, in association with Noble Systems, taking place on 10 October, and CCRInteractive: the Big Debate, in association with Ascent Performance Group, on 11 October. Writing in this month’s Editor’s Letter,


Stephen Kiely, editor of CCRMagazine, said: “It is hard to deny that this is an extremely exciting time for everyone at CCR. After many months and late nights of hard work, we, at last, get the chance to reveal to the industry some very new – indeed, truly ‘Revolutionary’ – ideas of how we can run our events into the future. “It is an entirely new way of looking at


industry events, based exclusively on the round-table debates that have proven to be such a success as we run them throughout the year.” The big issues will all be up for discussion, everything from ‘technology,


speech


analytics, and gamification’ and ‘the use and role of technology for your payments and collections’ through to industry issues such as vulnerability, enforcement, compliance, and future perspectives. He added: “As always seems to be the case


at our debates, industry professionals will gather with the honest intention of sharing their knowledge and perspectives, and, by doing so, they know that they will be able to improve their own work for the better of their companies and their customers. “Really, everybody wins when the


industry debates the big issues properly. “A decade ago, CCRInteractive provoked an evolution from staid conferences in large


The Big Debate In association with


Ascent performance group


The Conversation In association with


halls, to bring you targeted streams. From there, over the past three years, we have run more than 30 debates – talking, discussing, and driving the industry forward. “Now, in 2018, the Revolution brings this


into our annual conference, with the launch of CCRInteractive: the Big Debate, to bring the business community together. Meanwhile, CCRInteractive:


the


Conversation, in association with Noble Systems, will form a brand new informal networking event where sponsors and delegates can network and discuss the issues of the day in a relaxed and social environment. This year, the event will be held at the


Grange St. Paul’s Hotel – a luxury Five-Star hotel, nestled beside St Paul’s Cathedral in London’s business district


Are you CCRConnected? www.CCRMagazine.com.


6 www.CCRMagazine.com October 2018


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