In Focus The Revolution In Events
Noble Systems Noble Systems is a global leader in customer contact communication, providing innovative solutions for Contact Centre, Workforce Engagement and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications specifically designed for collections, that include Best Time To Call, Account Ownership, IVR, Outbound Messaging, Digital Recording, PCI DSS Secure Payments, Speech Analytics and Unified Collector Desktops for voice and non-voice interactions. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics, workforce management and gamification. With Noble Gamification, collections organisations can help drive productivity in the contact centre with ROI in less than four months. Gamification can deliver a positive effect on the organisation’s culture, increase employee motivation and improve employee satisfaction. It also enables collections organisations to compete effectively in the employment market by not only retaining more agents, but also attracting the highest calibre candidates.
www.noblesystems.com
Engage Services, part of Marston Regulated Services Engage Services, part of Marston Regulated Services Limited is a field visit specialist, currently undertaking over 40,000 visits for its clients every month across numerous sectors. Engage has a fully national service offering utilising over 300
field agents over a wide range of services. Delivering innovative solutions for our clients for 18 years,
Engage is the market leader when it comes to technology and process improvement. For more information please contact Michael Wolfenden on
michael.wolfenden@engageltd.co.uk or call 07789 928031.
Webio Webio’s ‘Intelligent Conversational” platform blends the power of AI chatbots and your agents to streamline inbound/outbound collections and customer engagement across all channels – SMS, WhatsApp, Webchat, Viber etc. Using a ‘Blended AI’ approach, Webio AI agents can manage low-value conversations whilst working alongside live agents to deliver instant personalized responses whilst increasing agent productivity by up to 80%. Webio’s award winning technology improves RPC rates, increases collections and lowers cost per £ collected. Optimize agent productivity and engage with 50% of customers who you failed to connect with.
www.webio.com
Qualco UK Qualco UK delivers technology solutions to the collections industry and specialises in panel and asset management. Clients report an increase in collections and a reduction in costs
using Qualco systems and services. Systems include IntraCollect – an internal collections platform – and ExtraCollect – an external recoveries management platform. Our optional PortfolioManager service offers a fully-outsourced,
panel management solution. Analytics, performance management, oversight, query management and account & invoice reconciliation are included.
www.qualco.co.uk
Telrock Telrock provide complete lifecycle digital engagement solutions and arrears management solutions to major banks, credit providers and utility companies across Europe, Asia and North America. We help organisations engage with their consumers throughout the credit lifecycle, with a specific focus on collections and recoveries. Key products include: “SmartService” for marketing
campaigns, customer servicing and fraud alerting. “SmartCollect” for digital collections with self-serve portal and “Optimus”, an enterprise class integrated collections and recoveries platform. Telrock serves major lenders, utilities, telcos, processors and BPOs. Email:
laura.harrison@telrock.com
www.telrock.com
Callminer CallMiner is a proud provider of customer engagement solutions. With 14 years of industry leadership and over 2 billion hours of conversations mined. CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact centre agents and others responsible for customer engagement are empowered by insight and feedback, they can dramatically improve the rate of positive outcomes. Contact centre insight is a unique resource for realising the key drivers of satisfaction, loyalty and compliance verification. Our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, increase compliance, enhance collections and identify areas for process and product improvement. See how CallMiner’s award-winning platform Eureka, is transforming call centre performance management. Learn more at
www.callminer.com.
October 2018
www.CCRMagazine.com
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