The Information You Need
As the consumer and commercial credit and collections industry faces major challenges, with both the private and public sectors under extreme pressure to achieve better results and greater compliance, we tackle the subjects that will help you to thrive:
Commercial Credit and Collections l Bank financing of SMEs in the UK – diminishing provision?
l Does career progression exist in credit? l Purchase ledger – a view from the dark side. l How to avoid chargebacks and actually get paid for your services.
l Credit and collections in the fashion industry.
Debt Sale and Compliance l Debt and mental health – a view from the Ombudsman.
l TCF and culture – and the role customer insight plays in this.
l Our experience of becoming a dementia-friendly organisation.
l Delivering good consumer outcomes through voluntary standards.
Collections l Affordability and advice – two challenges for the industry.
l GDPR – opening the door for money launderers? l Ethical leadership – setting the tone from the top. l Lean audit – the key to developing a high-performing team. l A focus on vulnerability.
Legal Issues and Enforcement l Commissions at all stages of the credit and collections cycle.
l Insolvency – pre-packs and thoughts on the implications of Brexit.
l When the worst happens – helping your company and customers overcome extreme circumstances.
l Structuring a legal-collections operation to your best advantage.
l 30 years of the mortgage market.
Risk, Data, and Fraud Prevention l Synthetic and organic fraud – current and future patterns.
l Low-level fraud – who is on the take? l Future oriented, rapid change aware risk assessment.
l Cryptocurrencies and their link to fraud. l Customer value as a driver for return on investment
l Credit scoring pasts, credit scoring futures. l Ontology in financial services. l GDPR – our latest thinking.
Export Credit and Collections l Understanding your markets. l Automate? Outsource? No change? l Taking a joined-up approach. l European economic update. l Trading in the MENA region. l The challenges of developing a credit product across borders.
l Bringing together internal and external information to form your credit policy.
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