Uncollected business rates and council tax alone were reported by the Office for National Statistics (ONS) to have reached £4 billion at 31 March 2016. Unpaid parking fines, outstanding charges for social care and sundry debts add considerably to this figure. At the same time central government’s continued policy of austerity is making the financial position for local authorities unsustainable.
The consequences of poor debt collection practices adversely affect public sector budgets. Costs of temporary accommodation, increased demand on temporary housing, health, education and social services resulting from poor debt management put a strain on the public purse.
Ethical Debt Collections
1st Credit Limited and Hammersmith & Fulham Council have joined forces to launch a revolutionary public-private joint venture, H&F Ethical Debt Collections.
The partnership changes the way public sector debts are handled, ending the two-tier treatment of customers in debt by applying Financial Conduct Authority (FCA) standards to public as well as private sector debt collection. Those with public sector debts too often experience poor customer treatment and high levels of court action.
Our mission
This service is unique in the public sector and by bringing together 1st Credit’s regulated, data-led expertise with Hammersmith & Fulham’s knowledge and understanding of the public sector, our mission is to help other councils improve their financial position, look after their residents better and avoid increased service demands.
Optimised Recoveries
Ethical Approach
If you are interested, please contact: Michael Hainge
Strategy Enhanced
Ian Davies
Commercial Director, Hammersmith & Fulham SalesDirector, 1st Credit
michael.hainge@lbhf.gov.uk
ian.davies@1stcreditltd.com
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