The Analysis Contents
Contents
The Analysis Editor’s Letter
News & Opinions
CSA: universally challenged A sharp edge
Forums International: update In Focus
A new lifeline for debtors?
Challenges in cross-border collections Playing the right strings
Setting the pace
Is customer service broken? Our mission – your trust Lead or be led
Debate: the relationship with your DCA A closer look into the technological future
Proactive or reactive credit management Transferring value over the internet
The foodservice industry: credit decisioning
Editor Stephen Kiely 6 Rosedale Cottages, Turkey Cock Lane, Stanway, Colchester, Essex CO3 8NA Tel: 07766 416693 E-mail:
stephen@ccrmagazine.co.uk
Reporter Ian Willcox Tel: 07951 262848 E-mail:
ian@ccrmagazine.co.uk
Group Production Director Angela Willcox-Kiely Tel: 07920 715047 E-mail:
angela@ccrmagazine.co.uk
Illustrations & Images
Dreamstime.com
November 2017
3-13 3
6-9 11 12 13
14-42 14 16 18
19 21 22 24
33 36
38 40 42
CCR2
Risk, data, and GDPR GDPR; the time to act is now! Planning for the long term
A fresh approach for today’s industry In Reference
CCRDirectory
Appointments & Updates The Last Word
Cashflow, the bane of a credit manager’s life!
Sales Director Gary Lucas Tel: 07785 268404 E-mail:
gary@ccrmagazine.co.uk
Subscriptions and Delegate Sales Alison Lucas Tel: 01702 341948 E-mail:
alison@ccrmagazine.co.uk
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Total average net circulation 10,050 1 July 2014 to 30 June 2015
25-32 26
28 30
43-49 43 46
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