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In Reference Appointments & Updates


Reward Finance has appointed Clive Briggs as North West business development director and Paula Jones as portfolio manager. Mr Briggs said: “I have known the directors at Reward Finance for many years


and I have always admired their ‘can do’ attitude and flexibility when it comes to helping SMEs grow their companies. “The advantage they have over other lenders is they do not make SMEs ‘jump


through hoops’ before giving them an answer. Instead, they quickly get a grasp of the situation and provide the company with a quick decision. It really is a refreshing approach and I am looking forward to introducing Reward to my network within the financial sector.”


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down upon business confidence. There are fears that an end to access


to the Single Market could severely hurt both producers and suppliers, and that increased tariffs will make producing cars in the UK more expensive.”


Compleat Software has released its self- service purchase invoice capture and approval application, iCompleatInvoice. “AI makes it inevitable that all businesses


will adopt paperless invoice processing. The huge time savings and improved financial intelligence across the business make it almost impossible for even the most conservative accountant to ignore it,” said chief executive Neil Robertson.


Noble Systems has been chosen as the cloud contact-centre solution provider of choice by Core Contact, a national sector-led subscription management and telemarketing specialist. “The Noble Enterprise Cloud Solution


has given us all the functionality and flexibility that we had hoped for. “It enables us to rapidly adapt to our


clients’ changing requirements and allows us to exceed their expectations in terms of reporting and statistics, whilst treating their brands carefully, as if they were our own,” said Bryan Douglas-Dala, managing director of Core Contact.


More than half of UK consumers think that fraud is an inevitable part of shopping online, according to new research conducted by Paysafe. The Lost in Transaction report found that


60% of consumers are willing to accept any security measures needed to eradicate fraud, while 65% are open to the introduction of more secure payment processes such as two-factor authentication. By contrast, less than a third of UK


businesses believe their customers would favour tighter security, and 59% think longer verification processes increase their risk of losing customers. Andrea Dunlop, CEO acquiring and card


solutions, Paysafe, said: “In many ways, it is surprising to see such a consumer focus on security features rather than more convenient


Paula Jones and Clive Briggs


checkout processes. It is clear that protection against fraud is top of mind, and merchants will need to focus on delivering a balance of protection and frictionless experience.”


New figures released by the Finance & Leasing Association show that new business volumes in the point of sale (POS) consumer new-car finance market fell by 8% in August, compared with the same month in 2016, while the value of new business was up by 2% over the period. The percentage of private new-car sales


financed by members through the POS held steady at 86% in the 12 months to August. The POS consumer used-car finance market reported new business in August up 8% by value and 2% by volume, compared with the same month last year.


Phil Andrew has been appointed as the new chief executive of StepChange Debt Charity. He will take up the post on 20 November, taking over from Mike O’Connor. Mr Andrew said: “The number of people seeking the


charity’s help has grown by 66% in five years to around 600,000 people a year. With demand for debt advice set to grow and many household finances on a knife edge, the work of the charity is more important than ever. I look forward to the challenge of ensuring that the charity can continue to help increasing numbers of people directly and to continue influencing policy change, to prevent or reduce the harm of problem debt.”


Phil Andrew


Call & Screen Recording, PCI DSS Payment Portals, Call Scoring Applications. Centralised compliance, productivity & visibility. Protection for new measurements being considered already live


For more information, contact us on 0141 280 0275 or visit www.geniusppt.com 48 www.CCRMagazine.co.uk November 2017


Ofcom: Are You Ready for the Changes? No Capex Required


Flexible On Demand Commercials


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