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wellbeing is a top priority which is why in 2020, four SBS staff members underwent external training to become the company’s fi rst Mental Health First Aiders. Our transport department strives to further improve our delivery service and ensure goods are transported safely whilst the business remains ecologically focused. Every driver undertakes a rigorous induction routine and partakes in regular training which includes health and safety, along with regular CPC courses. It isn’t just SBS that believes our process is comprehensive, the fl eet recognition scheme FORS agree, awarding Smith Brothers Bronze membership in 2013 before upgrading the award to Silver in 2017. Our transport department are now laying the foundations to work towards achieving Gold status. A major focus of the business is to align with the government’s aim of reducing carbon emissions to zero by 2050. Smith Brothers has acted by beginning to transition away from petrol/diesel to hybrid and fully electric cars, which will signifi cantly decrease the company’s carbon emissions. To date, the business has taken delivery of thirty all electric vehicles including twenty-seven Model 3 Teslas, with more to follow. Charging points are being installed across the branch network to accommodate the increase of electric cars, in this short time they have already provided over 25,000 kWh. Our investment strategy allows for sustainable


growth through the continued development of our people and product range, with the ongoing support of our suppliers and shareholders. In addition to the opening of SBS Glasgow, last year’s investment also saw the successful relocation of SBS Southampton in December, whose customers now benefi t from a larger and more modern premises with an increased operational output. This year we look forward to the opening of SBS Sheffi eld in July, and plans are fi rmly in place for a further two branches in the near future.


To further support our continued expansion, we are in development of an online customer portal exclusive for existing customers. This platform will allow customers to login to


their account and access information 24/7. This information is currently obtained via email and post, so this development helps our existing customer base view, download and print information when it is most convenient. The development roadmap has an end goal of customers being able to fully utilise their account online if this is their preference. Therefore, account management through to ordering can be achieved at all hours of the day, every single day. We believe our continued product area growth,


stock investment, ever-increasing operational capacity, along with the knowledge and dedication of our staff , really does help set us apart from our competitors.


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June 2021 27


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