Customer Services AT YOUR SERVICE!
CUSTOMER ADVICE
The accuracy of your torque measurements relies on applying a high level of technical understanding to assess your entire process chain. Whatever support you may need, from measurement-problem analysis through system startup to recalibration, our experienced design and service engineers can help.
INHOUSE CALIBRATION SERVICES
As a manufacturer, burster also has an ISO 17025 accredited calibration laboratory. For torque as the measured quantity, we offer not only test and calibration reports and factory calibration certificates but also the option of a German-accredited DAkkS calibration certificate. burster’s fast and efficient calibration service ensures reliability, accuracy and traceability for every calibration.
Extract of calibration services
Torque sensor and torque measuring chain
* external partner ADJUSTMENT FOR USE WITH EXTERNAL INSTRUMENTS
When connecting an additional display and evaluation unit to the torque sensor, it is essential to adjust the system to ensure correct measurement readings and correct output scaling. We are happy to perform this adjustment of sensor and display for you, and supply a traceable adjustment report with this service. We can also provide adjustment services tailored to your specific needs. We ensure the measurement system is ready for use, leaving you valuable time to spend on other tasks.
CABLE/CONNECTOR ASSEMBLY
burster torque sensors come with a connecting plug or have a permanently connected cable. For sensors with a plug we offer a range of connecting cables designed for the process environment (e.g. suitable for drag chains, suitable cable length) and fitted with a mating connec- tor for the particular instrument required.
REPAIRS
Our experts in the service repair team will deal with your problem quickly and professionally. Our repairs come with a 24-month guarantee. We also perform an adjustment and firmware update if appropriate for the sensor model and features.
0.02 Nm … 200 Nm 200 Nm … 5 kNm
Test & calibration certificate
On-site
Factory calibration certificate
*
DAkkS calibration certificate
* *
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burster Torque sensors
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