Leader Insights: What’s New and What’s Next

Brandon Ribar Chief operating officer Capital Senior Living

Ensuring a safe environment Capital Senior Living’s ability to provide every staff member, company-wide, with essential PPE throughout the pandemic has led to stability in our workforce and an increased comfort level, because necessary supplies are readily available to them. We continue to expand our workforce

by hiring appropriate, available profession- als who have garnered experience across many types of service-related industries. Furthermore, we expect that with diminish- ing unemployment benefits, we will see an additional influx of candidates. We will continue to evaluate and appoint

the most qualified candidates we deem a fit for our organization: Those who possess the skills required to care for residents across our communities. Providers will need to continue to operate

with significantly greater flexibility in their scheduling and compensation approaches. The expectation we have for companies, including ours, in senior living space and staff alike is to ensure a safe workplace environment: one where employees can protect themselves as well as the residents they care of—who in many instances become like family.


Mary Raddant

Chief human resource officer ALG Senior

Continue to be vigilant Early on in the pandemic, we connected with retail and hospitality workers whose jobs were affected by COVID-19 and in- vited them into our industry. We need to continue this type of outreach, because the quality many of these workers have is the same one we need: a caring heart. Our focus is on identifying and growing

talent within our own company. Our inter- nal promotion percentage is 50 percent. We instituted very early on—and contin-

ued—stringent infection control training practices and retraining. Our infection rate has been incredibly low: Less than 2 percent of our total resident population. We credit our amazing staff and team. The country is getting fatigued with

COVID, but COVID is not done with us yet. Over 40 percent of the deaths in this country have been among those older than 65. We have to continue to be vigilant. We need to embrace each day—celebrate

the wins and learn from the mistakes. We are on the forefront of a growing industry…. We need to continue to get our message out to all who are looking to make a difference: We have a career for you in senior living.

Judy Whitcomb Senior vice president of human resources, learning and organizational development Vi

A new way of thinking We’re a high-touch, service-focused orga- nization. The big change for our leaders and HR team members in the field is not having face-to-face interviews. We need to figure out how to personalize that virtual experience, how to reinforce the cultures and behaviors we want in our organization. It’s a new way of thinking. For the past couple of years, we’ve been

developing career path relationships with community colleges and high schools. We’re going to have to revisit how we can continue these. We’ve always had high retention, but I was just looking at our data from May, and we’ve made even greater progress. Our at- trition has dropped across the board. For a lot of people, I think, this work became even more meaningful. Our managers have done a phenomenal job to engage employees and make sure that they're recognized. Unfortunately, it looks like we're going to be in this for a while. We need to continue to take extra care to make sure our staff get their rest and that they're refreshed and at their best. That's a really good example of a change that should continue into the future.

Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60