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Workload


The number of people assisted has remained at record high levels. The evidence that services are targeted towards those in greatest need can be seen from the fact that 56% of all enquires are social security related and a further 13% are debt related.


Workloads have remained persistently high which refl ects the situation across Northern Ireland in terms of the lingering impacts of the economic downturn and the ongoing reductions in terms of social security spending. Looking to the future the prospect of Welfare Reform Bill implementation will undoubtedly increase pressure on advice services.


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Total Enquires: 270,710


Advice NI ‘generalist’ advice providers are locally based at the frontline in Council areas across Northern Ireland, providing advice and support to people in need. For some organisations advice provision is their sole function; for others advice is just one element of a range of community development work. Unsurprisingly, when located in areas of need, the fi gures show that 84% of enquiries are either social security or debt related.


Advice NI ‘specialist’ providers focus their service on a particular subject, where comprehensive, in depth expert knowledge of a specifi c subject or topic defi nes the service provided. ‘Targeted’ providers tailor their service towards people with specifi c, defi nable needs. In terms of workload housing issues, social security benefi t enquiries and debt represent the bulk of the workload.


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56% Benefi ts 1% Consumer 1% Family 2% Employment 1% Disability


2% Community Care 5% Other 17% Housing 13% Money/Debt 2% Education


77% Benefi ts 3% Employment 1% Disability 6% Other 5% Housing 1% Tax 7% Money/Debt


27% Benefi ts 1% Consumer 1% Employment 2% Disability 4% Other 44% Housing 15% Money/Debt 6% Community Care


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