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How did we communicate?


Good communication is key to all our work, engaging with our clients, members, partners, staff and stakeholders. This year we:


• Produced 29 press releases • Produced and distributed 2 training brochures


• Handled 58,000 telephone calls (6% increase on 2012/13)


• Managed 5 Freephone helplines


• Delivered 6 AdviceMatters to 493 inboxes • Increased visitors to our websites to 91,155


• Sent out 2,049 Tweets and Facebook updates with a combined following of 5,332 across our social media accounts


• Engaged with 239 advisers who posted 805 messages to AdviceLink on complex advice issues, funding opportunities, events, etc.


• Answered 389 requests for advice via email


• Dealt with 279 appointment requests via the Debt Action NI website


• Responded to 189 text message requests for debt advice


• Responded to 61 requests for debt advice via Virtual Adviser (web chat)


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NEWS/ REPORTS


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