Organisational Development


Strategic Aim 4 To strengthen the capacity of Advice NI to


implement its strategic plan effectively


Advice NI engaged IISC Ireland in February 2013 to help design and facilitate its strategic planning process. Following consultation with our board, staff and members, a new Strategic Plan 2014–2017 was produced which includes Advice NI’s Growth and Sustainability Principles.


Staffing levels remained at a similar level. We employed two additional workers under HMRC funding; one outreach and one based in the office staffing the Freephone. A new Finance Officer was also employed during this year. We secured the Social Security Agency (SSA) Benefit Take Up project for a further year providing employment for 8 staff for a six month period. A part-time employee was engaged on the pilot Financial Services Helpline Service for 5 months.


A post recognition review was conducted by Investors in People in December 2013 and Advice NI was delighted to retain its Investors in People Silver status.


It has been a very busy year for the Board of Trustees, made up of 14 staff from member organisations, due to many challenges regarding welfare reform, collaborative working and service delivery requirements. The board met 5 times throughout the year as did the Staffing & Resources and Policy & Planning Sub-Committees. We continue to follow Codes of Good Governance and monitor risks to the organisation quarterly.


The year saw a slight decrease in membership and professional indemnity insurance due to organisations experiencing funding difficulties.


22


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