Case Management


Advice NI worked with NIASC to develop a template for reporting advice work with the aim of achieving a consistent read of advice statistics across those centres reporting to their local council.


This year we trained over 60 advisers on the Advice Pro case management system. Participants came from a range of member organisations including local advice consortia.


We are particularly pleased that we were able to provide advice and support to the Law Centre NI in assisting them to migrate their case work to the Advice Pro case management system. This included training for their case workers and senior management, advice on customisation of the system and support on designing reports.


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Gemma Willis Debt Action NI Project Manager, Advice NI, Ali McLauren ACM Solutions, Arfawn Yasin Project Manager, Advice NI, Chris Lansdell, ACM Solutions


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