PGE pillars of sustainability
JUST LIKE OUR CUSTOMERS, WE CALL OREGON HOME. We’re committed to working with our stakeholders to help make Oregon a better place today and into the future. Our six pillars of sustainability are critical to providing stakeholder value.
CUSTOMER VALUE
• Reasonably priced energy • Satisfied customers • Reliable energy
• Customer satisfaction: – Top decile ranking for residential customers*
– Top decile ranking for general business customers*
– No. 4 nationally for large key customers**
• In early 2014, PGE became the first U.S. electric utility to exceed 100,000 customers enrolled in its voluntary renewable power program
• Each of our customers, on average, experienced less than one outage or momentary blink in service
• We completed a new state-of-the-art Readiness Center to help us maintain critical company operations during disasters and other emergency events
* Market Strategies International 2013 Electric Utility Satisfaction Study ** TQS Research 2013 survey
* Based on the percent of 2012 retail electric sales
ENVIRONMENTAL FOOTPRINT Policy, stakeholder engagement and collaboration
• Greenhouse gas and air emissions • Water quality and use • Habitat, land and waste management
• Our thermal generation plants and purchases emitted 0.38 tons of CO2
per
megawatt hour (345 grams per kilowatt hour) of retail customer load served
• Ranked third among the nation’s leading utilities for incremental energy efficiency, according to a 2014 report from Ceres and Clean Edge Inc.*
• Built two new facilities according to LEED®
standards
• Completed our first year of hands-free fish sorting on the Clackamas River in Oregon
• Began construction on our second large- scale wind farm for power generation
• Safety and health • Engaged employees • Skilled workforce
• OSHA recordable incident rate dropped 24 percent in five years
• Established a reporting tool to record safety incidents and near misses and recognize safe behavior
• Scored 100 percent on the Human Rights Campaign Foundation’s annual Corporate Equality Index in 2014
• Average stay of an employee:15 years • Employees who retired: 129
QUALITY WORKFORCE
6 |
2013 Sustainability Report
2013 HIGHLIGHTS
MATERIAL ISSUES
PILLAR
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