Key metrics summary SATISFIED CUSTOMERS
Annual average overall satisfaction rating Residential10 Business11
Key customers12
Number of customers Residential Commercial Industrial Total
Energy deliveries (thousands of megawatt hours) Residential Commercial Industrial Total
Electric transportation Electric vehicles in Oregon
Public EV charging stations in Oregon Public EV quick-chargers in Oregon
Number of plug-in car models available for sale in Oregon Reliable energy
System Average Interruption Duration Index (SAIDI) (minutes) System Average Interruption Frequency Index (SAIFI) Customer Average Interruption Duration Index (CAIDI) (minutes) Momentary Average Interruption Frequency Index (MAIFI)
115 0.81
142 1.43
77
0.65 118
1.09 66
0.51 129
0.89 72
0.55 131
1.11 62
0.45 137
0.91 2009
85% 92% 72%
714,377 101,221 271
815,869
7,901 7,559 3,876
19,336
400 1013 1 1
2010
86% 94% 81%
717,719 102,282 265
820,266
7,452 7,277 4,004
18,733
45013 4013 1 3
2011
86% 92% 91%
719,977 102,940 255
823,172
7,733 7,419 4,193
19,345
1,100 308 5 5
2012
86% 94% 94%
723,440 103,766 261
827,467
7,505 7,402 4,283
19,190
2,00013 688 41 12
2013
90% 94% 91%
728,481 104,385 263
833,129
7,702 7,441 4,276
19,419
4,033 802 64 16
10 Market Strategies International 2013 Electric Utility Satisfaction Study – 4 quarter-rolling average 11 Market Strategies International 2013 Electric Utility Satisfaction Study – 2 quarter-rolling average 12 TQS Research 2013 survey Estimated
13 30 | 2013 Sustainability Report
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