CUSTOMER VALUE (continued)


Green power program Residential/Small business


Number of participants at year end Megawatt hours sold annually avoided annually (tons)


CO2 Commercial/Industrial


Number of participants at year end Megawatt hours sold annually avoided annually (tons)


CO2


Web registrations Annual new active web registrations


Paperless Bill program


Number of active accounts at year end Increase from previous year6 Total penetration


Energy efficiency (EE) EE acquired (average megawatts)7 Residential


Commercial Industrial Total


Cumulative (average megawatts)8 Residential average energy use per year (kilowatt hours)9 78,476 9.6%


90,694 12,218 11.0%


 


108,411 17,717 13.0%


117,004 8,593


14.0%


124,894 7,890


14.7% 149


137,158 96,353


108,092 156


132,871 89,024


92,137 146


138,565 92,839


95,363 146


172,178 115,359


95,942 158


239,068 160,176


101,760 70,082


603,722 424,115


75,346


602,876 403,927


80,058


647,164 433,600


87,841


661,946 443,504


99,660


747,592 500,887


2009


2010


2011


2012


2013


5.71 7.11 4.49


17.31


116.99 10,834


7.31


10.47 8.77


26.54


143.53 10,517


8.65


11.63 8.92


29.19


172.72 10,507


10.52 14.21 10.15 34.88 207.6


10,496


9.70


13.41 12.50 35.61


243.21 10,434


6


2009 data not available 7 Data source: Energy Trust of Oregon


8 Data source: Energy Trust of Oregon (in operation since 2002) 9 Weather adjusted


29

Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42