IBS Journal April 2016
BBVA introduces recycling ATMs to Spanish market
BBVA has teamed with Wincor Nixdorf to upgrade its ATM network. Previously, its ATMs had two different slots for deposits and withdrawals although cash from the deposits slot could not be used for with- drawals. The Spanish banking giant has addressed this and enhanced functionality by implementing software improvements and working with Wincor Nixdorf, who will roll-out CINEO 4080 machines at various branches during 2016. The recycling ATMs also offer various
other functions. For example, when cus- tomers insert their card, they can see and access almost all of the products they have signed up for, not just the ones linked to that card. Current accounts are displayed
using the alias selected by the user, thus dispensing with the need to memorise IBAN numbers. BBVA also offers customers the option of identifying themselves using Near Field Communication (NFC) technol- ogy. Users can instantly access their prod- ucts by touching a contactless card, with mobiles to follow in the near future. Manuel Crespo, Head of Digital Bank- ing and Channel Technology at BBVA Spain, says: “Thanks to the changes made in BBVA ATMs, we are moving forward with our omnichannel strategy, making them anoth- er window to the bank, which our custom- ers can use to work with their products, when, where and how they want.” Scott Thompson
Breaches spark ANZ compliance systems overhaul
ANZ has brought in PwC to conduct an independent review within its OnePath subsidiaries, following compliance breach- es that were reported to the Australian Securities and Investments Commission (ASIC) from early 2013. ANZ Wealth Australia Managing Di-
rector Alexis George says: “We agreed with ASIC last year that an independent review of our systems will be undertaken to fur- ther strengthen our compliance systems. We would like to apologise to impacted
customers and assure them we’ve been working hard to improve our controls. As soon as we became aware of issues early in 2013 we reported these breaches to ASIC and provided our full cooperation with their review of the matter. We’ve also taken significant additional steps to strengthen our compliance systems, including tar- geted external audits and additional staff training to improve monitoring, reporting and governance.” Since February 2013, ANZ has
compensated approximately $4.5 million to around 1.3 million OnePath customers. Breaches included not following up on some unbanked cheques and for superan- nuation contributions not being allocated to the customer’s correct account. As part of the review, PWC will identify any gaps in OnePath’s compliance systems and make recommendations to improve frameworks, policies and processes. It is set to report back by the middle of the year. Scott Thompson
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© IBS Intelligence 2016
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