Travel News July/August 2016 DOWN YOUR WAY...
Century Travel are an established independent travel agency based in Dungannon. The agency aims to offer first class service and peace of mind for the customer. We spoke to Liz McVeigh, who is a partner in the business along with Angie McArdle...
1. What is your favourite thing about being a Travel Agent in Northern Ireland?
The best thing about being an Independent Travel Agent in Northern Ireland, is the freedom to choose from a vast amount of specialist suppliers each offering something that may appeal to our clients individual needs.
2. What are your Top 5 most requested/booked destinations?
Our most sought after destinations are Spain, Portugal, Dubai, Orlando, Las Vegas and Italy
3. What is the most rewarding part of being a Travel Agent?
The most rewarding part of being a Travel Agent is when your customers return from holiday, and they let you know that you have has an amazing time. Quite frequently they send us cards of thanks and gifts.
4. What is the most difficult or complex customer request you have had?
The most difficult customer request was when a customer asked that we made contact directly with the chef who would be cooking her meals in a particular hotel she would be staying at in America, so we could discuss her particular dietary requirements.
5. If you could only sell one destination for the rest of your life, where would it be?
If we could only sell one destination for ever more it would have to be Dubai. Dubai is the ultimate holiday destination for both couples and families alike.
6. What makes you different to other Travel Agencies?
We provide our customers with a very personal service, based on a wealth of experience offered by our well travelled and informed sales experts. Each customer is important to us and will get a personalised service tailored to their individual needs.
7. What is the single most important thing a high street travel agent can offer the travelling public as opposite to online 'direct sell' holiday companies? I think that people like to be able to put a face to whoever is selling them the holiday.
We get a lot of customers who will do a lot of research online but prefer to come in and speak to someone.
Nine times out of 10 we are able to either match the online prices or even beat them.
We have a number of experienced staff who are known in the area and they all get a lot of repeat customers due to the service they provide.
LEFT: Liz McVeigh, Judith Carlin and Angie McArdle in the Dungannon agency
ABOVE: The Century Travel shop-front window in Dungannon showing all the lastest travel and holiday offers
TRAVEL TRADE NEWS 31
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