HE BUSINESS TRAVEL SHOW RETURNS TO LONDON’S OLYMPIA GRAND for its 23rd outing on February 22-23, 2017, and is expecting 7,800 visi- tors and 260 exhibitors to attend. The 11 senior travel buyers joining the
BUSINESS TRAVEL SHOW 2017 T
BBT is delighted to be media partner to the show, which has appointed a raft of new members to its advisory board
advisory board are: Nicola Spence, Balfour Beatty; Toby Guest, Bayer; Angela Smith, Carillion; Sean Gallivan, JTI; Ben Varey, SGS; Claire Marsden, Sodexo; and Nikki Rogan, Symantec – all UK buyers – plus Martin Munch-Svensson, Egmont in Denmark; Imperia Treusch, Federal-Mogul Corpora- tion in Germany; Ramona Taba, Flextronics in Hungary; and Marijke Poppink, RELX Group in The Netherlands. The appointees will help guide the show’s educational content and hosted buyer offering.
LAUNCHPAD FOR START-UPS Returning for 2017 is the show’s Launch- pad feature, which made its debut last February as a platform for showcasing business travel innovation among young
BUYER Q&A
Nikki Rogan Global travel manager, Symantec Corporation, and Business Travel Show advisory board member
What’s your key traveller management concern? Travel booked outside of our preferred booking processes: it drives non-compliance to the programme, resulting in us being unable to track travellers from a safety and security perspective, and having no visibility on spend data.
Nikki Rogan
How you communicate with travellers? We have various
communications channels including email, Salesforce Chatter [a social network platform], instant messaging and online booking-tool messaging. But I prefer Webex or face-to-face user groups for any significant policy
24 BBT November/December 2016
changes or messages. We review traveller behaviour via compliance reporting obtained via our travel management company, corporate card spend and expense data. We review the data on a monthly basis to check specific metrics, such as advance purchase and lowest logical airfare.
What’s your biggest supplier-side issue? Content and distribution challenges – in particular direct marketing initiatives from global hotel chains, and the increasing cost of airline ancillary fees.
Why did you join the Business Travel Show advisory board? To have the opportunity to work with industry peers, share best practices and raise my profile within the industry. I look forward to sharing knowledge and experiences that I have gained from working on both the supplier and buyer side throughout my career. I hope we’ll see a wide variety of content, ranging
from the fundamentals, to how to enhance a mature travel programme.
Looking back, what advice would you have liked on your first day as a travel manager? To always expect the unexpected. Regardless of what type of travel programme you have, there will always be external factors that will impact the programme. It goes without saying that we should always be prepared from a risk and duty-of-care perspective; however, we should also be ready to update our policies and processes at short notice in order to keep up with new technologies and trends.
BUYINGBUSINESSTRAVEL.COM
start-ups. To enter, companies must be under three years old, and should contact
sam.cande@
centaurmedia.com before December 2 for an application form. All successful applications will win a
free stand at Business Travel Show 2017 and entry into the Business Travel Disrupt Awards, which are judged on the second day of the show. The first ever winner was DUFL, a premium travel service that provides a laundered and delivered ‘wardrobe’ from
Online registration for the show is open at
businesstravelshow.com
home via an app. DUFL co-founder Andrea Graziana, said: “It was an amazing honour to be selected. The BT Show provides great exposure, an influential audience, and fantastic opportunities and benefits.”
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