SECURITY & WELFARE
Launching Care Protect
Care Protect brings us up to speed on their latest health and social care surveillance and monitoring system, designed to safeguard and protect adults and children in all care settings.
Care Protect has been founded by Philip Scott, former CEO of the Priory Group, in a bid to raise standards and confidence in care settings. The system combines the use of technology with the judgement of professional experienced people, to protect a range of individuals. It employs many monitoring personnel, each with relevant high level experience in the health or social care sector and licensed by the Security Industry Authority (SIA).
The technology utilises sound and motion sensitive camera equipment, which when operational triggers live alerts of any unusual activity. Those alerts are forwarded to personnel monitoring incidents, who will then determine the response time for intervention.
This service will operate independently of care providers, with monitors using their experience and training to assess incident severity and recommend what action is required, in what timeframe.
In the unlikely event that a provider repeatedly fails to respond to recommendations that relate to safeguarding issues, Care Protect
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will in such circumstances escalate a complaint to the appropriate regulator.
Relatives and guardians of vulnerable people will, at the end of this year, have the capability of system login via a unique PIN number which would provide a live feed of their relative’s room. This viewing function can be via smart phones, tablets or desktop computers.
The system was launched last month after being trialled at a Birmingham care home. The trial, which has shaped the service, was supported by 95% of relatives, as well as by staff and unions. Local care commissioners were satisfied with the privacy and dignity safeguards, especially when the system allowed immediate conclusions to be drawn about concerns raised.
Philip Scott, founder of Care Protect, commented:
“This innovative service model combines surveillance capabilities with third party monitoring by a team who have expert understanding of health and social care. By adopting a transparent and independent review of images that may constitute ‘incidents’, the wellbeing of adults and children is improved and they are better safeguarded and protected.
“The independence of the fully SIA licensed Care Protect monitors is crucial, as is their ability to escalate concerns to appropriate national and local governing bodies which ensures no image can ever be suppressed or hidden. This will contribute to the raising of standards and lead to greater confidence among service users and their families. It also has the added advantage of protecting high quality providers and their staff against erroneous claims, as well as speeding up any investigation process.”
The system has been developed in line with legislation surrounding data protection and filming including the Data Protection Act 1998, the Surveillance Camera Code of Practice pursuant to the Protection of Freedoms Act 2012 and CQC’s February 2015 guidelines.
Care Protect takes into account the resident, and their relatives, feelings and accepts that they may not want filming of them to take place. Should a resident not want their room to be filmed, the technology exists to switch off the service in one location.
www.care-protect.co.uk www.tomorrowscare.co.uk
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