COVER STORY
and ensures the system works at full capacity for as long as required.
Aid Call’s Business Development Manager Stuart Barclay outlines the firm’s commitment to minimising these hidden costs: “Alongside our experience and knowledge of the market place, Aid Call work with architects, consultants, hospitals, hospices and care homes to deliver durable healthcare solutions. Importantly, we support our customers throughout the life of our equipment with 24/7/365 customer service, extensive maintenance contracts and progressive technological updates.”
Additional devices allow staff to provide preventative care. A door monitor, for example, will raise an alert when an armed door has been opened, guiding staff to the location of a wandering resident who can then be accompanied back inside the home. They can greatly reduce the risk to residents who may otherwise inadvertently cause themselves harm.
Cost-Effective Mounting demand for care services has been met with severe funding cuts to the sector. There is an ever- growing service gap that could lead to a reduction in the amount of people able to receive the additional support they need, or a reduction in the standard of care on offer. In light of this, the need to provide high quality, reliable technology to support staff in their role has heightened.
While there are initial financial considerations involved in nurse call technology, the right system can provide a long term solution. Aid Call wireless nurse call systems provide advanced, affordable support for care teams improving staff productivity and levels of care, as well as instilling confidence in residents.
In addition to the life-span of the products, the cost of maintaining the system and the quality of customer and technical support services should also be considered. This cements the investment by reducing ongoing costs,
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Accountability Care standards have come under scrutiny in light of high profile cases of abuse and neglect. Improving accountability on both an individual and organisational level is an important step towards bettering levels of care and restoring faith in the sector.
Accountability is dependent on the provision of evidence and so is best achieved through monitoring and documenting staff performance. Beyond assigning responsibility, this feedback is essential in motivating development. As well as highlighting trouble areas in order to improve on them, it is also a means to provide evidence of, and reinforce, good practices. Care organisations adopting processes that allow for continual learning and development will encourage improved staff performance and an enhanced level of care.
Useful information to assist in this process can be obtained through your nurse call system. Aid Call’s call logging software is designed to track and store all call information, providing an easily accessible platform from which to analyse data. The software also provides details of all calls raised through the system as well as logging staff movement. Linked to computers or other devices, both on and off site, this downloadable information provides detailed insights into the performance
of individual staff members. It can indicate how long staff spend with residents, whether they have completed the correct health checks and their response times to emergency calls. It provides measurable data for management teams to utilise during audits, staff reviews and is an invaluable means for safeguarding staff.
Ongoing Development Advances in communication and information technologies have transformed these traditionally simple emergency alarms into devices that are designed for far more than just lifesaving provisions. Modern systems provide better resident-to- staff communication, they improve the coordination of care teams and streamline their workflow, provide a more comfortable experience for residents while supporting greater independence, and they facilitate more person-centred care. These developments will only continue as Nurse Call systems adapt to the ongoing changes within the sector and their scope and capabilities will therefore continue to progress as a result.
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