FEATURE
On the Road
Colin Reid, CEO of TotalMobile, offers his expert guidance on how to use mobile technology to allow social care workers to spend more time with clients.
Social care is one of the most critical support services provided to the public, alongside healthcare, yet social workers nationwide are buckling under the pressure of desk based administration, which means they are getting less time to spend with their priority – clients.
Shockingly, 59% of social workers are spending less than three hours of an eight hour day with clients as they struggle to keep on top of office based paperwork, according to a report commissioned by TotalMobile.
In the report titled ‘Mobile Working: ‘The Missing Link in the Future of Social Care Delivery’, 61% of respondents said they were dissatisfied with the amount of time
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in their working day they could actually spend with clients.
Additionally, 75% of respondents said they were struggling to meet the demands of their daily caseloads, with not enough staff support and little or no technology. This, they said, was having a detrimental effect on overall morale and their work/life balance.
Mobile Working –
Strategy Comes First It was encouraging to find that 60% of respondents said their organisations had made an attempt to introduce mobile working to overcome this hurdle. Yet, only 10% said it had made any significant difference to their workload. The main reason for this was that only
3% of organisations had actually gone down the road of deploying an independent, purpose-built mobile working app. The vast majority were totally dependent on laptops and extensions of existing record systems, which led to slow response times and patchy internet access.
This meant they could not access files as and when they were needed out on the road and still often had to input data when they got back to the office. It is pivotal, however, to choose a mobile-working platform that is purposely designed for the specific needs of a mobile worker and does not rely on continuous internet connection. This means care workers can carry on being productive even if they are out of network range.
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