2 News


Gordon Sloan GHA Chair


Welcome


OUR new environmental apprenticeships are a good way for young people to earn while they learn - and provide a really important service to our communities. It’s a good way for us to increase opportunities for tenants, and helps us keep communities clean and green. We’re recruiting now. See page 4


for more details. Our welfare benefits and fuel advisors continue to help tenants across the city cope with welfare reform.


Our advisors are there for everyone.


You don’t need to be unemployed to get support. If you’re worried, come and talk to us. Turn to page 7 for an update on the latest changes - and how GHA can help. Thanks to everyone who gave us their views on our plans for improving our repairs service. We always want to hear what tenants think about our services. We’re holding another tenant


engagement event in September and we’d love as many tenants as possible to come along and give us their views. Elsewhere in this issue, you can see some of the important projects our Area Committees support on page 3, the usual busy selection of letters on pages 12-13 and how new homes change people’s lives on page 6. I hope you enjoy this issue of the Key.


More ways to make your voice heard


Tenant feedback helps GHA improve services


TENANTS can shape services at GHA by making their voice heard in a range of ways. We listen to the feedback we receive


through surveys, consultations and events - and use it to make things better in our communities. Some of you took part in our recent consultation on our proposals to improve the repairs service. We are looking at the responses and we will let you know the outcome as soon as we can. Our Tenants’ Satisfaction Survey is also under way at the moment - and that’s one of the most important ways for you to tell us what you think. BMG Research is carrying out the face-to-face surveys with a random sample of tenants. Anyone selected will receive a letter and the interviewers carry ID cards. If you’ve been selected, we’d appreciate it if you could take the time to respond. The survey began in early August


LET’S TALK: Tenants give their views


and will run until October. Meanwhile, we’re holding another


event at Wheatley House in the city centre to get tenants’ views on our services.


GHA’s Maureen Dowden said: “Our


events are an important way for us to hear what tenants think and to make sure tenants influence what GHA does. “Even if you’ve never been to one


before, or haven’t been involved in any GHA activities, we’d really like you to come along.” For more details about the event, or to find out how you can influence what GHA does, phone us on 0800 011 3816.


Contents News and features


New-build joy: p6


Glasgow Housing Association www.gha.org.uk


better homes, better lives


We can help with benefits ............7 Keep closes clean and safe............9 Toryglen gets online......................10 Lots of fun for free.........................11 Prize Sudoku....................................14


The Glasgow Housing Association Limited is a not-for-profit housing association: registered under the Co-operative and Community Benefit Societies Act 2014 No. 2572R(S); recognised by HM Revenue and Customs as a Scottish Charity No. SC034054; registered social landlord No. 317 with the Scottish Housing Regulator under the Housing (Scotland) Act 2010. Registered office: Wheatley House, 25 Cochrane Street, Glasgow G1 1HL.


the Key is printed on paper made from responsible sources. Please recycle responsibly.


theKEY - www.gha.org.uk


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