News 5 FIXER UPPER:


joiner Robyn Doyle does repairs across the city


Read about our highlights of


the past year IT’S been a busy year at YourPlace – and now you can read all about it in our Annual Highlights report. We compile the report each


year, looking back at the highlights of the past 12 months. We explain what we have achieved by working with you, our customers, and our partners. This year’s report is available online at www.your-place.net You can read about how in 2014-15 we:


• delivered more than £900,000 in gift aid to Wheatley Group


• improved the way we work No job too small Continued from page 1


So if you’ve got a leaky tap that’s driving you mad or a wall that needs plastered, why not join over 9000 customers that have used our internal repairs so far. Internal repairs can range from a simple plumbing job to bigger jobs like electrical rewiring. No matter how big or small the job, the internal repairs service can tackle whatever you need done. Joiner Robyn Doyle, 26, said: “I


love getting out and about in the van and visiting customers all over the city. Every day is different and we do a wide variety of repairs for our YourPlace customers.” And customers are so delighted with the service that satisfaction levels have consistently stayed at


over 90%. Esther Ashcroft from Nitshill


recently had a blocked toilet late at night. She said: “I’ve used the service three times before, so I knew the repairs team would come out quickly. I called after 9pm and was told someone would be out around midnight, but they arrived earlier than that and repaired the blocked toilet for only £29. What a fantastic service!” The service is really easy to use. Just call our advisors, who are available 24/7, on 0800 479 7979. They will be able to give you a quote for the work needed, and if you agree to the cost, they’ll arrange an appointment for our team to come out and do the work.


Listening and learning


WE hope you never have to complain, but if you do, our staff will work hard to sort things for you quickly. We appreciate when any of our 26,000 customers take the time to let us know when things go wrong because it helps us improve our services. Between April and September last


year, 149 complaints were resolved - 85 of which (57%) were upheld after


investigation. We carry out around 1200 repairs a month, so not surprisingly the most common complaints were about repairs and maintenance, including the quality of repairs. You can make a complaint, comment or compliment by emailing talk@your- place.net, phoning 0800 479 7979 or visiting us at 173 Trongate, in Glasgow.


• won the right to factor the former Commonwealth Games Athletes’ Village


• gained three-star Recognised for Excellence at Quality Scotland Awards


• launched flexible Direct Debit options


• carried out more than 1900 optional internal repairs


• and much more.


You can also read our parent company’s financial report and accounts at www.wheatley- group.com


If you would like a printed copy of YourPlace’s annual highlights or of Wheatley Group’s consolidated financial statements, call us on 0141 274 6517


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