2 News WELCOME


Looking back as we look forward


H


APPY New Year to all our readers! Looking back, 2015 was


a busy year at YourPlace – we completed nearly 13,000 repairs, processed over 1000 resales, dealt with over 25,000 calls - and that’s just for starters. You can find out more about our highlights on page 5.


Thanks to those who took part in our latest satisfaction survey. The results are currently being analysed and we’ll update you in the next issue. Over 1000 customers have signed up for our improved online services. You can find out more about what you can do if you register on page 3. Although the growing season has stopped, our neighbourhood environmental teams are busy all year round. During the winter months they are preparing the ground for the new growing season, and laying sand and cement to help minimise the weeds. They are also helping to clear paths and grit where needed when the weather is bad. Looking forward to 2016, we’ll be introducing new buildings and contents insurance contracts and exploring new services that could benefit our customers. We’re always keen to hear your


feedback on your experience of our services, so please keep emailing, calling and writing to us.


Alison McDiarmid, Factoring Services Director, YourPlace Property


Management


Helping you to W


E all lead busy lives – that’s why we have a range of services to help you keep on


top of the things that really matter. Check out the ways we can help:


Online services Pay your bills, see your account, check your balance, book a repair appointment and much more. It’s quick and easy to sign up for our new online services. Go to www.your-place.net and click on ‘log in or register’.


Boiler cover Keep warm this winter by signing up for our fantastic gas boiler and central- heating cover. At £13.33 a month, it’s one of the cheapest deals on the high street. There’s no excess – and it includes all parts, labour and unlimited call-outs.


Go to www.your-place.net/gas or


call our boiler and central-heating contractor, Saltire, on 0330 202 0444.


Here for you 24/7 Our friendly, helpful staff are here for you 24 hours a day, seven days a week, 365 days a year. And the good news is that it’s free to get in touch from a


Check out the range


SCOTLAND’S FEEL GOOD FACTOR


CONTACT: Communications Team, YourPlace Property Management, 177 Trongate, Glasgow G1 5HF T: 0141 274 6460 YourPlace Matters is available to download online at www.your-place.net


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