News 3


PATCH PERFECT: Our factoring agents are out and about in their patches


We are just a click away


OUR improved online services are proving popular – here’s how they can help you. More than 1000 YourPlace homeowners have signed up to our new online services. You can too. You’ll be able to make


payments, book a repair, see your account and balance and much more.


Go to www.your-place.net and click on ‘log in or register’. You’ll need a registration code and your payment reference number. We’ve written to everyone with a note of their registration code.


ease the strain of ways we can help


landline or a mobile. Call us on 0800 479 7979. If you want to speak to us in person,


you can pop into any local office or our city centre shop at 173 Trongate in Glasgow. The shop is open Monday to Friday 9am-5pm and on Saturday from 9am-noon.


Direct Debit Make sure you never miss a payment by signing up for our flexible Direct Debit. You can pay your bills monthly which will help you spread the cost of your factoring bills. Call us today on 0800 479 7979 to sign-up for Direct Debit. We’ll send you a mandate to fill in. Just send it back and we’ll do the rest.


Are you having problems


registering? Here are a few things to remember: •


Forgotten your password? Click on the forgotten password link to request a new one


Personal service You have a specialist YourPlace factoring agent for your own home and area. The factoring agent can answer


factoring enquiries and questions about your property.


i Go to page 4 to find your own factoring agent.


• Can’t find your registration code? Call us for free on 0800 479 7979 and we can give you the code


• Not activated your account within 24 hours? Click the ‘activate your account’ link and we’ll send you a new activation email.


i


If you’re still having problems, give us a call on


0800 479 7979. We’re here 24 hours a day, seven days a week, 365 days a year.


Property Factors registration numbers: GHA PF000287, YourPlace PF000212, Cube PF000308


Find us on Facebook at www.facebook.com/ YPMatters and Twitter @YPMatters


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