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Travel Weekly Group editor-in-chief Lucy Huxley
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News
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Features and Supplements
Features editor Joanna Booth on maternity leave
Acting features editor Katie McGonagle
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Senior subeditor Stephanie Krahn Production manager Nick Cripps
Sales Head of sales Mary Rega 4877 Senior account manager Lisa Roberts 4870
Account managers Michael Juqula 4869 SeanWebster
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Recruitment sales manager Tanya Read (Matthews)
Events and Marketing Events director Linda Lucas
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Finance
Finance director Christine Middleton Accounts payable Rosemarie McQueen 4847
Publishing Chief executive Duncan Horton
Managing director Stuart Parish
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Chairman Travel Weekly Group Clive Jacobs
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TRAVEL WEEKLY GROUP LTD Registration number: 6927031. Registered at the PO as a newspaper. ISSN 2396-8974. Pre-press by CCM and Born. Printed by Southern Print Ltd, Poole, Dorset. Registered address: Travel Weekly Group, Third Floor, 52 Grosvenor Gardens, London SW1W 0AU
© Travel Weekly Group Ltd 2016
Hats off to Travel 2 for a job ‘Wells’ done
I must write to praise Travel 2 for yet another example of top class service. My contact Greig Wells consistently goes that extra mile to give outstanding support to me and my clients.
GARY REAVELY Oceanic Travel
In memory of Giulio Ugo GROUP PART OF JACOBS MEDIA GROUP
TALK BACK TO US: Email
editorial@travelweekly.co.uk. Please write ‘Talk Back’ in the subject line. Deadline: Midday Monday. All correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments are taken from
Travelweekly.co.uk.
18 August 2016
travelweekly.co.uk 17
Obituary: Giulio Ugo I can only echo Trevor Harding’s comments. I met Giulio several times, and his welcome was always very warm indeed.
MIKE CARRIVICK
QUOTE OF THE
WEEK 4830 4864 Group events manager Jenny Harman 4850 4849
The staff at our sister agency Winchester Travel Service were recognised by the judge at a recent trial for an armed robbery at the jewellery shop next door. We are very proud of them for their quick thinking.
TERRY THORNHILL, managing director, Toucan Travel
TWEETS THIS WEEK
Gemma Antrobus @LuxuryTravelGem Our British gymnast lads are just phenomenal! Gold and silver for @maxwhitlock1 and @louissmith1989. What a team! #Rio2016
Emma Savage @TCEmmaSavage I wouldn’t dream of leaving my customers on hold for over 30 minutes. Why do big firms and airlines think it is acceptable? It is wrong.
Ian Warren @GoCruiseWithIan My YouTube channel has had 300,000 views of my cruise ship and shore excursion videos.
“ Big operators are now playing in all markets to spread risk, but some of that risk has shifted to smaller
agents as they do more dynamic packaging”
GARY LEWIS, managing director, The Travel Network Group › Travel Weekly Business, back page
Winchester Travel staff deserved judge’s praise
HMRC should chase the big guys for tax
Story: Ex-Travel Counsellors agent ‘surprised’ by VAT challenge Isn’t it funny how HMRC will chase the small guy for a small amount of tax (small to the taxman, that is), but not the likes of Apple, Starbucks and even Cadbury’s parent company. When the big guys don’t pay, HMRC enters into a voluntary agreement with them to pay a token donation – instead of investigating them and getting what is truly owed.
UPSIDE DOWN WORLD
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Deputy news editor Hollie-Rae Merrick 4874 Chief reporter Juliet Dennis
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TALK BACK WHAT YOU’RE SAYING THIS WEEK
LETTER OF THE
WEEK
EDITORIAL@ TRAVEL WEEKLY.
CO.UK
Why do agents back direct-sell rivals?
I believe that agents have the power to materially improve their profitability, while also benefiting those operators that genuinely want to work exclusively through the trade. However, it relies upon agents resolutely supporting such operators, in whom they should be able to have implicit trust. This should be at the expense of other operators that feign to be supportive or are fair-weather friends. I therefore find the following behaviours quite staggering: 1) In industry awards, I often see companies shortlisted that have very large direct-sell arms operating under a different name. Why would agents wish to voice support for companies with which they are competing on a daily basis? 2) Why do some agencies ‘get into bed’ with one particular operator? In essence the agent is once again supporting a direct competitor. 3) Why aren’t agents more aware that some so-called ‘agent-friendly’ operators are in fact simply sister operations of direct-sell companies? The moral of the story is very simple. Agents, please ignore short-term gain and
look to secure your future by wholeheartedly supporting trade-focused operators. BRENDAN MAGUIRE, managing director, If Only
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