• Be aware of ‘phishing’ emails that purport to come from the online auction or payment site you’re registered with, especially if they ask you to update your account details or re-enter them because your account has been suspended.
• Check the URL in the web browser. A tactic often used by fraudsters is to change the address very slightly. If they are spoofing an eBay site, for example, the address may read ‘... @
ebayz.com’ whereas the real site is ‘... @
ebay.com’.
• Read the terms and conditions carefully, including those relating to any dispute resolution procedures the site offers.
• If you bid for an item unsuccessfully, don’t be tempted to trade off-site if another seller approaches you with a similar item.
• Avoid paying by money transfers, as they are not secure.
• Do not send any confidential personal or financial information by email.
• Use an online payment option such as PayPal, which helps to protect you.
Advice for sellers
If you are selling an item online, you may also leave yourself open to fraud. Keep proof of posting and used recorded delivery or registered mail if you can. Avoid accepting payment by cheque, as you are still liable if the cheque is forged or stolen. Never accept a cheque for a higher amount and refund the difference - this is a common fraud that only comes to light when the buyer’s cheque turns out to be stolen or forged.
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