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We all want to believe our collection sites are compliant, thorough, and help reduce cheating attempts during drug testing. Collectors are trained and put through multiple mock collections to ensure their proficiency. But how do we know whether or not the training sticks? How do collectors perform when the boss isn’t looking? This is a common problem throughout many industries. Do our builders remove their hardhats and safety glasses once the foreman leaves? Does our office staff spend work time shopping online? How do we identify the bad apples and celebrate the standouts? How do we avoid complacency?


the custody and control forms (CCF), I decided to find out for myself. With a CDL in hand (from a prior life), I set out


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ſter hearing from supervisors about bad collections, and seeing errors time and again from the same collection sites on


to check one clinic from each of our nine districts on an annual basis. I reviewed regulated testing only (my company falls under FMCSA—Federal Motor Carrier Safety Administration) for compliance with regulatory standards. Non-regulated testing is, by definition,


not subject to regulation so there are no enforceable standards. With thousands of collectors and


collection sites conducting millions of tests per year, there are plenty of opportunities for errors to creep into the process. In fact, I’m finding through my


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