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1 How flexible is the provider? Will it tailor its service to your requirements or does it offer a ’service package’ that may cover some of your needs but not others, while including areas that are irrelevant?
2 Does it offer good value? Does it insist on a fixed fee arrangement or offer ’pay-as-you-go’ so you only ever use and pay for what you need?
3 Is it scalable when it comes to helpdesk services? Will it allow your business to purchase services on your terms by regular payments or through an advanced commitment, enabling you to budget in a way that suits you?
4 Does it include 24/7 cover as standard or is that an expensive add- on? In addition, is your IT provider giving you genuine 24/7 cover in a live manned operations centre or is this cover provided by a person on a mobile phone?
5 Does its 24/7 cover include alerts which can be dealt with by the provider around the clock? Are problems allocated so that issues arising during working hours are dealt with by your in- house team and out-of-hours problems are resolved by the provider, providing a 24/7 service while maximising the return from your in-house team?
6 How qualified is it when delivering the helpdesk service to enhance and complement existing IT teams? Does it offer vendor-level expertise in the areas specific to your needs? Can it resolve issues efficiently so that productivity and performance are unaffected and as little service time as possible is spent resolving an issue?
Blue Chip office
7 Does it provide management in a controlled and highly-measured manner? It’s important that you can receive complete peace of mind from your managed services and a methodical stage-by-stage approach allows you a coherent understanding of the service you are paying for.
Should you invest?
It’s important to be sure of the pathway that is right for your business. Solutions led by existing internal IT departments are often ideal for larger companies; they can save costs and relieve intense workloads from already stretched IT professionals. For smaller business, or those who do not have an in house IT department, outsourcing support, even on a short-term basis to cover absent
employees on a pay-as-you go, flexible service package can be equally as effective and offers significant value. Once you have decided the option that suits you best, choosing the right provider is as simple as the seven steps above.’
For further information on Blue Chip’s IT Services portfolio, visit the website or contact Blue Chip, details below.
Details:
ict@bluechip.uk.com 0845-034-7222
www.bluechip.uk.com/it-outsourcing
Blue Chip service desk
THE BUSINESS MAGAZINE – THAMES VALLEY – DECEMBER 15/JANUARY 16
www.businessmag.co.uk
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