FEDERATION
If your challenge is not upheld and you are still not happy, the next stage is to submit a formal appeal. Again, this is carried out online but this time it is forwarded to the DIO Customer Services Team for their decision. As with all good processes, the devil is in the detail and we were assured by DIO that if they consider there is any ambiguity on the merits of a challenge, they will in all probability find in favour of the challenger (You).
• Overseas – The CAAS surveys are expected to be completed on properties by the end of the year and letters confirming the BfC delivered to occupants shortly thereafter.
• Single Living Accommodation (SLA) – Judging by the ‘wall of silence’ from personnel residing in SLA, I can only surmise that SLA is universally fit for purpose and represents of excellent value!! We would welcome your comments either way.
• Finally – please continue to let us know of any SFA or SLA concerns you may have – our advice could just make all the difference!
Stage 2 Appeal
The process is set out in this table: UK
Appeal Stage
Stage 1 Challenge
Raise issue with DIO Service Provider¹ in writing as a Stage 1 Challenge; individual is to provide reason for challenge against one or more of Condition, Location and Scale criteria, providing detail as to the basis of the challenge. This will be acknowledged within 3 working days, and will give a response within 28 working days.
If not satisfactorily resolved, individual may raise the issue with DIO SD Accn. This will be acknowledged within 3 working days, and will aim to give a response within 28 working days.
¹The DIO contractor in the UK
²Appropriate Office is the body responsible for managing Band for Charge assessments locally, either the relevant DIO business unit or Service Provide
Overseas
Raise issue with local DIO housing staffs, who will be responsible for directing the Challenge to the appropriate office². The individual is to provide reason for challenge against one or more of Condition, Location and Scale criteria, providing detail as to the basis of the challenge. This will be acknowledged within 3 working days by the appropriate office, and will give a response within 28 working days.
If not satisfactorily resolved, individual may raise the issue with DIO SD Accn. This will be acknowledged within 3 working days, and will aim to give a response within 28 working days.
Further information
enquiries@raf-ff.org.uk or telephone Stan on 01780 781650.
The UK’s Only Armed Forces Motor Finance Broker
Lowest Rate Guarantee Lowest Price Guarantee 5 Branches Over 3000 Cars Available All Credit Histories Considered
At MK Car Finance, we understand the issues Armed Forces personnel have obtaining credit. Being a specialist military finance broker, we deal with a number of lenders who are sympathetic and understand the unique circumstances of military personnel. With barracks or naval addresses, overseas postings, and moving around often, many of you find it hard to fit the usual credit scoring systems for motor finance. That, coupled with the fact that some lenders won’t even consider members of the Armed Forces, means applications are often unnecessarily declined.
What we do is different. Specialising in Armed Forces car finance, we offer both lowest rate and lowest price guarantees on all our vehicles and finance - more details of which are available at
www.mkcarfinance.co.uk. Whether you have good credit or have had credit issues in the past, with 5 branches, and over 3000 cars available at any time, we have something for everyone. We even give you 7 days to return the vehicle if you just don’t get on with it.
For an informal chat with one of our specially trained Armed Forces car finance Account Managers, please call 03335 775533, calls charged at standard landline rate. Alternatively, you can go to
www.mkca rf inance .c
o.uk and fill in the straightforward application form 24 hours a day and we will get back to you during office hours.
M K
www.raf-ff.org.uk A better way to get a car on finance Car Finance
19.9% APR Representative The representative APR means 51% or more of our customers who apply through the website and take up an offer of finance pay a rate of 19.9% APR or less. If you are accepted and your credit history is good you could potentially be offered an APR lower than this rate, if your credit history is poor you could potentially be offered an APR higher than this rate. Finance applications are always subject to status and affordability checks, written quotations are available upon request. *Not all applications for finance will receive an offer. For details please contact us by phone or visit
www.mkcarfinance.co.uk
Car Finance Unique Financial Services South East LTD T/A MK Car Finance Constable House, 20 Simpson Rd, Fenny Stratford, Milton Keynes, MK2 2DE Authorised and regulated by the Financial Conduct Authority. Firm Reference Number 666832.
Envoy Winter 2015
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