Cover story by Samantha Tkachuk
SHOW US YOUR STUFF! Companies show their pride
Being proud of your business can be a critical component to your success and have a huge impact on your employees and customers. We asked a number of cleaners and suppliers across the country, “What makes you proud of your company?” The responses we received were filled with genuine gratitude.
DINO KANTZAVELOS, co-owner – TSC WETCLEAN (Mississauga, ON)
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FRANK WAGNER, owner – WAGNER’S EUROPEAN FABRICARE (DELTA, BC)
Wagner’s European Fabricare employs between 16-24 people, depending on the season. Wagner’s employees are devot- ed to helping their customers no matter the request, and are committed to working togeth- er as a team. “Being able to provide my employees with work 365 days a year gives them the opportunity to prove their abilities and excel with- in our company,” says Frank Wagner.
Wagner is also gratified by the company’s ability to pro- vide their clients with profes- sional work that exceeds their expectations, while still fitting their budget and needs. “We provide all our clients with educated solutions in the tex- tile care industry.”
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TSC Wetclean is entering its 28th year in business and the Kantzaveloses attribute this longevity to one thing: “We love to clean clothes. We love our beautiful planet. Most importantly we love our cus- tomers,” says Dino Kantzave- los, who co-owns the company with his brother Petro. “The
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love and dedication we put into providing professional gar- ment care, along with our strong commitment to customer service, is on display from every single member of our staff.” Doing 100% wet cleaning demonstrates to the customers and the community TSC’s dedication to the environment. Hav- ing been early converts to wet cleaning, the brothers provide professional consultation to other dry cleaners shifting to the process. They’ve also made branding a priority. “One of the nicest
compliments we get is when someone spots our delivery van and gives us a call or sends an email to say they saw our logo in action somewhere in the city. Truly a great feeling,” said Dino.
Top: Dino and Petro Kantzavelos. Below left: Couture cleaning of Zac Posen silk evening gown. Right: Wall of fame in lobby showing famous customers.
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1. Wagner’s staff. 2. Dimitri Engel loading van. 3. Navdeep Dhaliwal and Jody Bains using the flatiron. 4. Parm Johal pressing shirts.
ART COMMISSO, marketing manager – SPOTLESS DRY CLEANERS (Burlington, ON)
Customer service comes first.
Spotless Dry Cleaners is most proud of their branding. Each of their locations portrays cleanliness, trust and pride through the warm, modern decor. Their knowledgeable, well-trained employees sport uniforms, name tags and bright personalities. “What makes Spotless different is the impres- sion the customer gets when they first walk in the door. It doesn’t feel like the average dry cleaner so it erases any negative misconceptions or stereotypes a person may have towards our industry as a whole,” says Art Commisso.
8 FABRICARE CANADA September/October 2015
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